Server

Job Summary:

The Server provides ultimate hospitality for guests in a casino environment and Cantina outlet. Server is responsible for providing alcoholic and non-alcoholic beverage service to guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Performs all functions in accordance with applicable laws and gaming regulations, the mission statement along with the policies and procedures for Beverage department.
• Responsible for cleaning and sanitizing their areas to create a safe and sanitary environment for internal and external guests.

• Answers bar and Cantina menu questions posed by guests.
• Maintains knowledge of the bar and dining menu and any special items being offered.
• Observes guests, anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly and professional service to casino guests while communicating in a clear and concise manner.
• Ensures the highest possible standards of guest service are provided and listens and responds to guest concerns and questions.
• Practices responsible alcohol service to prevent and recognize potential alcohol related concerns.
• Alerts management to any issues and problems
• Accurately records all sales in the POS system.
• Ensures food and bar items are picked up and served immediately upon availability from the Cantina, bar, or other, as ordered by the guest.
• Ensures the quality and presentation meets or exceeds the expectations of the guest.
• Stocks beverage station(s) (ice, juices, glassware/plastic, sugar packets, etc.) based on anticipated need guest or venue.
• Ensures and collects appropriate guest payment for food and beverage service.
• Maintains a professional and tidy appearance at all times.
• Communicates in a positive, respectful manner to both internal and external guests.
• Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriate and accurately.
• Maintains excellent attendance; available to work events and varied schedules per business need.

• Completes all other cleaning and sanitation duties as assigned by management Maintains a clean and stocked beverage station and completes all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level.
• Stocks beverage station(s) (ice, juices, glassware, sugar packets, etc.) based on anticipated need guest or venue. Completes all other cleaning and sanitation duties as assigned by management.
• Ensures and collects appropriate guest payment for beverage service.
• Communicates in a positive, respectful manner to both internal and external guests.
• Must maintain excellent attendance and be available to work events and varied schedules per business need.
• Picks up all Bar glassware/plastic throughout Casino, Bar and Cantina areas and returns glassware for washing.
• Abide by all Arizona State Liquor Laws Title 4, and Colorado River Indian Tribes Alcohol Beverage Ordinance.
• Abide by Guest Service Agreement for BlueWater Resort & Casino.
• Abide by F & B department policies and procedures.
• Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures.
• All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures.

• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with team members, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to operate the following equipment, POS system, soda guns, cutting boards, knives, pourers, coffee machines and other necessary equipment.
• Ability to clearly communicate read and write in English.