Service Advisor ( Scania )
- Greet\n customers and accurately identify their vehicle service or repair needs.
<\/li> - Open\n and manage repair orders with complete and accurate customer and vehicle\n information.
<\/li> - Explain\n recommended services, repair requirements, costs, and estimated completion\n times to customers.
<\/li> - Coordinate\n with workshop technicians to ensure proper diagnosis and timely completion\n of repairs.
<\/li> - Monitor\n workshop progress and provide customers with regular updates on service\n status.
<\/li> - Handle\n customer inquiries and complaints professionally to ensure high customer\n satisfaction.
<\/li> - Review\n completed work orders and ensure all services performed are properly\n documented.
<\/li> - Prepare\n final invoices and explain charges clearly to customers before vehicle\n delivery.
<\/li> - Promote\n additional maintenance services and service packages when appropriate.
<\/li> - Ensure\n all warranty claims are processed according to company and manufacturer\n standards.
<\/li> - Maintain\n accurate records of customer interactions, service history, and follow\-up\n actions.
<\/li> - Work\n closely with the Parts and Workshop teams to ensure parts availability and\n smooth workflow.
<\/li> - Follow\n up with customers after service completion to confirm satisfaction and\n build long\-term relationships.
<\/li><\/ul>- Ensure compliance with company policies, safety\nprocedures, and service quality standards.<\/span>
<\/span><\/li><\/ul><\/span>Requirements<\/h3>
· <\/span><\/span><\/span><\/span><\/span>B.Sc. in Mechanical\nEngineering<\/span>
<\/p>· <\/span><\/span><\/span><\/span><\/span>2+ years of experience\n(preferably in commercial vehicles)<\/span>
<\/p>· <\/span><\/span><\/span><\/span><\/span>Strong communication &\ncustomer service skills<\/span>
<\/p>· <\/span><\/span><\/span><\/span><\/span>Very good English<\/span>
<\/p>· <\/span><\/span><\/span><\/span><\/span>Flexible and customer\-oriented<\/span>
<\/p>- \u200b<\/span>6th of October residents preferred<\/span><\/span><\/span><\/span>
<\/span>
<\/span><\/span><\/li><\/ul>
<\/div><\/span>Benefits<\/h3>
Why Join SMG?
<\/h4>Legacy, Leadership & Vision
<\/h4>- Join a pioneering organization with over five decades of excellence in Egypt\u2019s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley\-Davidson, and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, in addition to most reliable and business partners of automotive garage tools and equipment.<\/span>
<\/li>- Be part of a forward\-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.<\/span>
<\/li><\/ul>Meaningful & Impactful Work
<\/h4>- Contribute to a company that isn\u2019t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.<\/span>
<\/li>- From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.<\/span>
<\/li><\/ul>Growth & Development
<\/h4>- SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you\u2019ll gain access to tools and knowledge that help you thrive as a leader.<\/span>
<\/li>- Whether you\u2019re optimizing operations or leading financial strategy, your contribution will drive real results.<\/span>
<\/li><\/ul>People\-First Culture
<\/h4>- Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels\u2014including 24/7 access to HR support\u2014because we believe that progress begins with honest conversation.<\/span>
<\/li><\/ul>Competitive Rewards & Benefits
<\/h4>- Enjoy a comprehensive compensation package designed to support you and your family, including:<\/span>
<\/li>- Medical, social, and life insurance<\/span>
<\/li>- Pension plan<\/span>
<\/li>- Annual salary review and profit\-sharing program<\/span>
<\/li>- Exclusive discounts on service, spare parts, and branded items<\/span>
<\/li>- Fully paid training programs<\/span>
<\/li><\/ul>Why Join SMG?
<\/h4>Legacy, Leadership & Vision
<\/h4>- Join a pioneering organization with over five decades of excellence in Egypt\u2019s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley\-Davidson, and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, in addition to most reliable and business partners of automotive garage tools and equipment.<\/span>
<\/li>- Be part of a forward\-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.<\/span>
<\/li><\/ul>Meaningful & Impactful Work
<\/h4>- Contribute to a company that isn\u2019t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.<\/span>
<\/li>- From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.<\/span>
<\/li><\/ul>Growth & Development
<\/h4>- SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you\u2019ll gain access to tools and knowledge that help you thrive as a leader.<\/span>
<\/li>- Whether you\u2019re optimizing operations or leading financial strategy, your contribution will drive real results.<\/span>
<\/li><\/ul>People\-First Culture
<\/h4>- Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels\u2014including 24/7 access to HR support\u2014because we believe that progress begins with honest conversation.<\/span>
<\/li><\/ul>Competitive Rewards & Benefits
<\/h4>- Enjoy a comprehensive compensation package designed to support you and your family, including:<\/span>
<\/li>- Medical, social, and life insurance<\/span>
<\/li>- Pension plan<\/span>
<\/li>- Annual salary review and profit\-sharing program<\/span>
<\/li>- Exclusive discounts on service, spare parts, and branded items<\/span>
<\/li>- Fully paid training programs<\/span>
<\/li><\/ul>
<\/div><\/span> - Medical, social, and life insurance<\/span>
- Enjoy a comprehensive compensation package designed to support you and your family, including:<\/span>
- Whether you\u2019re optimizing operations or leading financial strategy, your contribution will drive real results.<\/span>
- From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.<\/span>
- Be part of a forward\-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.<\/span>
- Medical, social, and life insurance<\/span>
- Enjoy a comprehensive compensation package designed to support you and your family, including:<\/span>
- Whether you\u2019re optimizing operations or leading financial strategy, your contribution will drive real results.<\/span>
- From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.<\/span>
- Be part of a forward\-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.<\/span>
- Join a pioneering organization with over five decades of excellence in Egypt\u2019s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley\-Davidson, and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, in addition to most reliable and business partners of automotive garage tools and equipment.<\/span>
- \u200b<\/span>6th of October residents preferred<\/span><\/span><\/span><\/span>
- Ensure compliance with company policies, safety\nprocedures, and service quality standards.<\/span>