Service Advisor

Operational Responsibilities<\/span><\/span><\/b><\/h3>

• Utilize workshop capacity efficiently, lead the team, and prioritize work.<\/span>
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• Oversee booking sheets, manage capacity, and avoid overdue operations.<\/span>
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• Organize work handover at the end of each shift.<\/span>
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• Set routines to secure resource availability (reception tools).<\/span>
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• Monitor deviations in operations and implement improvements as necessary.<\/span>
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• Make proposals for enhancing workshop offerings: local campaigns, service portfolio, etc.<\/span>
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  Customer Interaction & Service Responsibilities<\/span><\/span><\/b>
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  • Act as the initial customer contact and lead interactions during service.<\/span>
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  • Handle regular and arising customer needs and ensure adherence to delivery times.<\/span>
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  • Meet customers for conflicts, special requests, or escalations.<\/span>
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  • Identify additional jobs and promote workshop sales.<\/span>
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  • Ensure all job extensions are explained and approved by customers.<\/span>
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  • Advise the team to deliver complete job orders according to manufacturer guidelines.<\/span>
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  • Promptly respond to customer communications via phone, fax, and email.<\/span>
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  • Ensure smooth vehicle delivery on time.<\/span>
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  • Represent Porsche values, handle complaints professionally, and provide recommendations.<\/span>
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    Administrative & Reporting Responsibilities<\/span><\/span><\/b>
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    • Maintain customer database, service records, and manage manufacturer/local campaigns.<\/span>
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    • Create and maintain a comprehensive database for current and potential customers.<\/span>
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    • Regularly review CSI reports and initiate necessary action plans.<\/span>
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    • Allocate tasks and responsibilities according to action plans.<\/span>
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      Safety & Compliance Responsibilities<\/span><\/span><\/b>
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      • Oversee all Safety, Health, and Environmental (SHE) regulations.<\/span>
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      • Monitor standards and routines for reception cleanliness and tidiness.<\/span>
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      • Comply with all Porsche DOS requirements and regulations.<\/span>
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      • Work actively with change management, initiate, implement, and sustain changes when needed.<\/span>
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        Requirements<\/h3>

        Education<\/span><\/span><\/b>
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        • Bachelor\u2019s degree in <\/span><\/span>Mechanical\nEngineering<\/span><\/span><\/span> (Automotive is preferred).<\/span><\/span>
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          Experience<\/span><\/span><\/b>
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          • Proven experience as a Service Advisor in premium automotive brands.<\/span>
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          • Familiarity with Porsche workshop processes, campaigns, and standards.<\/span>
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            Technical Skills<\/span><\/span><\/b>
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            • Strong knowledge of vehicle service procedures and manufacturer guidelines.<\/span>
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            • Competent in workshop management tools, CRM, and reporting systems.<\/span>
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              Soft Skills<\/span><\/span><\/b>
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              • Excellent communication and interpersonal skills.<\/span>
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              • Strong problem\-solving and conflict resolution abilities.<\/span>
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              • Customer\-focused mindset with attention to detail.<\/span>
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              • Leadership and team coordination skills.<\/span><\/span>
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              • Fluent in English<\/span>
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                Benefits<\/h3>

                Why Join SMG?<\/span><\/span><\/span>
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                Legacy,\nLeadership & Vision<\/span><\/span><\/span><\/h3>

                • Join a pioneering organization with over five\n decades of excellence in Egypt\u2019s automotive sector. SMG is the sole\n importer of Porsche, Scania, and Harley\-Davidson, a trusted partner to the\n main Aftermarket Spare Parts Wholesale and Retail, and the most reliable\n and business partners of automotive garage tools and equipment.<\/span><\/span><\/span>
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                • Be part of a forward\-thinking company with a\n diversified investment portfolio and a strong vision for sustainable\n mobility, innovation, and market leadership.<\/span><\/span><\/span>
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                  Meaningful & Impactful\nWork<\/span><\/span><\/span>
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                  • Contribute to a company that isn\u2019t just selling\n cars, but shaping the future of road safety, customer experience, and\n automotive service standards in Egypt.<\/span><\/span><\/span>
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                  • From premium vehicle brands to aftermarket\n solutions and industrial tools, your work will have an impact across\n multiple industries and thousands of customers.<\/span><\/span><\/span>
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                    Growth &\nDevelopment<\/span><\/span><\/span>
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                    • SMG empowers its employees with a culture of\n continuous learning, internal mobility, and career progression. With full\n support for both internal and external training, you\u2019ll gain access to\n tools and knowledge that help you thrive as a leader.<\/span><\/span><\/span>
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                    • Whether you\u2019re optimizing operations or leading\n financial strategy, your contribution will drive real results.\n People\-First Culture<\/span><\/span><\/span>
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                    • Work in an inclusive, collaborative environment\n that values expertise, transparency, and trust. At SMG, we encourage open\n communication across all levels\u2014including 24/7 access to HR\n support\u2014because we believe that progress begins with honest conversation.<\/span><\/span><\/span>
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                      Competitive\nRewards & Benefits<\/span><\/span><\/span>
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                      Enjoy a\ncomprehensive compensation package designed to support you and your family,\nincluding:<\/span><\/span><\/span>
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                      • Medical, social, and life insurance<\/span><\/span><\/span>
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                      • Pension plan<\/span><\/span><\/span>
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                      • Annual salary review and profit\-sharing program<\/span><\/span><\/span>
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                      • Exclusive discounts on service, spare parts, and\n branded items<\/span><\/span><\/span>
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                      • Fully paid training program<\/span>
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