Service Business Development Rep
Position Summary
The Business Development Representative (BDR) – Commercial Service Division is responsible for driving revenue growth by developing new customer relationships and expanding existing accounts within the commercial glass and glazing service market. This role focuses heavily on generating and securing service opportunities including storefront repairs, emergency board-up services, door and hardware repairs, glass replacement, preventative maintenance programs, tenant improvement support, and ongoing facility service agreements.
The ideal candidate is a highly motivated sales professional with experience in the commercial construction, facilities maintenance, or glass and glazing industry who understands the urgency, responsiveness, and relationship-driven nature of commercial service work. This individual will play a critical role in expanding market share, strengthening strategic partnerships, and positioning the company as the preferred provider for commercial glazing service solutions.
This position requires a strong hunter mentality, operational awareness, relationship management skills, and the ability to work collaboratively with estimating, operations, dispatch, and project management teams to ensure exceptional customer experiences and profitable growth.
Key Responsibilities
Business Development & Sales Growth
- Identify, pursue, and secure new commercial service opportunities across targeted markets and industries.
- Generate recurring revenue opportunities through preventative maintenance agreements and national/regional service partnerships.
- Build and maintain a robust sales pipeline through prospecting, networking, referrals, cold outreach, and industry events.
- Conduct client meetings, site visits, and presentations to understand customer needs and position service capabilities effectively.
- Collaborate with leadership to establish territory growth strategies and revenue objectives.
- Track market trends, competitor activity, and emerging opportunities within the commercial service sector.
Commercial Service Focus
- Respond rapidly to incoming customer opportunities and urgent service requests.
- Understand service dispatch workflows, scheduling priorities, and operational capabilities to ensure accurate communication with customers.
- Help develop long-term service relationships versus one-time transactional work.
Customer Relationship Management
- Serve as a primary point of contact for prospective and key commercial service clients.
- Establish trust-based relationships through responsiveness, professionalism, and solution-oriented communication.
- Conduct regular account reviews and customer follow-ups to identify additional opportunities.
- Maintain high levels of customer satisfaction and retention.
- Assist in resolving escalated customer concerns by coordinating with operations and leadership teams.
- Ensure all customer interactions align with company values, safety standards, and service expectations.
Sales Strategy & Technology Utilization
- Maintain accurate and timely reporting on sales activity and performance metrics.
- Leverage technology and data to improve prospecting efficiency, customer engagement, and pipeline visibility.
- Support leadership initiatives focused on innovation, automation, and process improvement within the sales organization.
- Use digital tools, virtual meetings, and mobile technology to maximize responsiveness and market coverage.
Collaboration & Cross-Functional Partnership
- Ensure smooth handoff of awarded work from sales to operations.
- Participate in operational meetings to stay aligned on scheduling, service capacity, and customer priorities.
- Assist with strategic account planning and large client development initiatives.
- Support continuous improvement initiatives focused on scalability, customer experience, and profitability.