Service Clerk

POSITION SUMMARY: Maintains all service department records and reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

1. Prepare price sheet for all repair orders.
2. Create all work orders and establishing customer files.
3. Determine appropriate charges for materials and labor for each customer or internal account.
4. Review and maintain all repair orders for accuracy and completeness.
5. Assist with all warranty claims and manufacturer claim forms.
6. Assist in maintaining up-to-date and organized service library of bulletins and reference material.
7. Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
8. Maintain and reviews daily attendance records and assigned daily time record against each work order.
9. Communicate and coordinate work schedule with Service Technicians accordingly.
10. Assist customers with repair and service orders.
11. Assist in scheduling and rescheduling of service work.
12. Assist in resolving work performance or billing inquiries as requested.
13. Keep Service Manager informed on all special parts orders, shortages and malfunctions.
14. Maintain a safe working environment and adhere to company safety program at all times.
15. Perform other duties as assigned.

Customer Service Responsibilities:

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customers concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.

This organization reserves the right to revise the essential position functions as the need arises.