Service Coordinator

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

We are seeking a detail-oriented Service Support Coordinator to join our team. This is an excellent entry-level opportunity for someone who enjoys working with systems, documentation, and internal coordination in a fast-paced service environment.

In this role, you will play a key part in managing the administrative lifecycle of maintenance work orders—from initial setup through to completion and invoicing. This position is highly process-driven and paperwork-intensive, requiring strong computer skills, attention to detail, and the ability to manage multiple priorities.

While this is not a client-facing role, you will collaborate closely with a variety of internal stakeholders, including planners, supervisors, and operations teams, to ensure smooth execution of service work.

Job Description:

Key Responsibilities

Service Planning & Coordination

• Review and validate information for work order creation (Maintenance Customer Orders – MCOs)
• Open and structure work orders in alignment with approved scope, budget, and timelines
• Review service history, identify risks, and flag concerns to internal teams
• Ensure all required documentation and approvals are complete and accurate

Process Management & Administration

• Maintain real-time updates across systems (e.g., Salesforce, internal service tools)
• Process administrative requests including warranty, goodwill, and SG&A forms
• Perform work order adjustments (labour, parts, billing changes)
• Coordinate logistics such as transportation, third-party vendors, and site access
• Schedule and support planning meetings; capture action items and updates
• Track risks, delays, and changes, and communicate them to stakeholders

Work Order Closure & Invoicing

• Ensure all documentation is complete and meets quality standards
• Follow up on outstanding items (labour, billing, reports, parts returns)
• Prepare work orders for invoicing and final review
• Monitor and escalate delays to support timely billing and closure

Internal Support

• Provide timely updates to internal teams on job status and progress
• Support planners and supervisors with administrative coverage as needed
• Participate in internal meetings and contribute to workflow coordination

What You Bring

Skills & Abilities

• Strong attention to detail and accuracy in documentation
• Excellent organizational and time management skills
• High level of proficiency with computer systems and Microsoft Office
• Ability to learn and navigate multiple systems (Salesforce experience is an asset)
• Strong communication and collaboration skills with internal teams
• Analytical mindset with the ability to identify risks and solve problems

Experience & Education

• Post-secondary education in administration, business, or a related field (preferred)
• 2–4 years of experience in administrative, coordination, or support roles
  (experience in service, construction, oil & gas, dealership, or similar industries is an asset)

What Makes You Successful in This Role

• You enjoy structured, process-driven work and managing high volumes of documentation
• You are comfortable working behind the scenes to keep operations running smoothly
• You take ownership of your work and follow through on details
• You thrive in a team environment and build strong internal relationships

Why Join Us?

• Stable, full-time schedule with daytime hours
• Entry-level opportunity with room to grow and develop
• Exposure to operations, service workflows, and project coordination
• Collaborative and supportive team environment

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.