Service Coordinator

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Edmonton, AB
Schedule: Monday-Friday | Full-Time | In-Office

About the Role

We are looking for a highly organized and detail-oriented Service Coordinator to support our service operations team in Edmonton.

In this role, you will help coordinate equipment repair and maintenance jobs from start to finish by managing documentation, scheduling activities, communicating with customers and internal teams, and ensuring work orders are accurately processed and invoiced.

This is an excellent opportunity for someone looking to build a career in operations, project coordination, customer service, or the heavy equipment industry. We provide training on our systems, processes, and products, so industry experience is not required.

Job Description:

What You'll Do

Coordinate Service Jobs

• Set up and maintain repair and maintenance work orders in company systems.
• Ensure information is complete and accurate before work begins.
• Track the progress of jobs and update records throughout the repair process.
• Monitor timelines and escalate potential delays or issues to the appropriate team members.
• Support the planning and scheduling of repair activities.

Support Documentation and Processes

• Maintain accurate documentation and digital records throughout the life of a repair job.
• Process updates to labour, parts, and billing information as work progresses.
• Assist with warranty, invoicing, and customer documentation requirements.
• Ensure work orders are complete before final billing and closure.
• Follow established processes and quality standards.

Communicate with Customers and Stakeholders

• Provide timely updates to customers and internal teams regarding job status.
• Respond to inquiries related to service, repairs, schedules, and documentation.
• Coordinate with technicians, supervisors, planners, vendors, and other stakeholders.
• Schedule meetings and track action items to support successful job execution.

Support Operational Activities

• Assist in coordinating transportation and logistics requirements.
• Help arrange third-party services when required.
• Support site access and training coordination for technicians.
• Participate in team meetings and contribute to continuous process improvement.

What We're Looking For

Required Skills

• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Problem-solving and critical-thinking skills.
• A customer-focused and team-oriented approach.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.

Preferred Experience

We welcome applicants from a variety of backgrounds, including:

• Administrative support
• Customer service
• Project coordination
• Service coordination
• Logistics and transportation
• Construction administration
• Operations support
• Dealership or service environments

Experience in heavy equipment, construction, mining, oil and gas, forestry, or industrial services is considered an asset but is not required.

Qualifications

• Post-secondary education in Business Administration, Office Administration, Project Coordination, Accounting, or a related field is an asset.
• 2-4 years of experience in an administrative, coordination, customer service, or operations support role.
• Equivalent combinations of education and experience will be considered.

Why Join Us?

• Monday-Friday schedule
• Opportunity to learn and grow within a large service organization
• Collaborative and supportive team environment
• Exposure to project coordination, operations, and customer service functions
• Training and development opportunities

If you're organized, proactive, and enjoy working with people while keeping processes running smoothly, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.