Service Coordinator I (CHA)

Looking for a fast-paced office role where you can stay organized, help customers, and be part of a great team? Brock Cabinets is hiring a motivated Service Coordinator I to help keep our Service Department running smoothly and our customers satisfied.

This is more than just a scheduling job. You’ll play an important role in coordinating customer service requests, supporting our technicians, managing details, and helping ensure our customers receive excellent service from start to finish. If you enjoy problem-solving, communicating with people, and keeping things moving, we’d love to hear from you.

What We Offer:

• Competitive Pay
• Full-Time, Stable Employment
• Monday–Friday Schedule
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Voluntary Life Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Time Off and Paid Holidays
• Opportunities for Advancement and Career Growth

What You'll Do:

• Schedule and coordinate customer service appointments
• Communicate with customers regarding service requests, updates, and resolutions
• Coordinate with service technicians and internal teams to keep work moving efficiently
• Create, update, and maintain service orders and documentation
• Assist with warranty claims, reports, and administrative tasks
• Respond to customer inquiries by phone and email
• Track open service items and follow up to ensure completion
• Provide excellent customer service while representing Brock Cabinets
• Help maintain accurate records and organized processes within the department