Service Delivery Manager - Medical Coding
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
REPORTS TO: General Manager - Coding
DEPARTMENT: Huron Healthcare RCM Group
WORK HOURS: 5 days week and flexible to work in different shifts
LOCATION: Bangalore/ Chennai, India.
SUMMARY:
As a Service Delivery Manager – Medical Coding, with 12-14 years of experience to join our team. The ideal candidate will have expertise in Training Needs Analysis and domain skills in Provider Enrollment Revenue Cycle Management Medical Coding and Clinical.
Excellent communication skills, attention to detail, and strong technical and problem solving skills are essential aspects of this role.
• Communicate with clients and manage service delivery according to client SLAs.
• Create and maintain process documentation and update it on a timely basis.
• Manage operations through end-to-end planning, process document review and root cause analysis.
• Assist with new team member training, and ensure consistent growth and development.
• Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met.
• Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics
• Guide Operations on functional aspects of coding and endeavor to improve coding standards in the team and Manage high Customer Satisfaction Level
• Timely intervention to improve quality
• Reviewing the Trend on weekly basis and analyzing the reasons if there is any deviation.
• Closely work with the billing team for clearing the edits and addressing the denial accounts.
• Manage the overall performance management of the team
• Manage the delivery of services and P&LExtensive knowledge of federal, state, and payer-specific regulations and policies pertaining to documentation, coding, and billing for professional and technical services.
• Strong managerial, leadership, and interpersonal skills.
• Develop and maintain strong relationships with stakeholders to understand their needs and expectations.
• Provide regular updates and reports to senior management on service delivery performance.
• Drive continuous improvement initiatives to enhance service delivery efficiency
• Oversee revenue cycle management activities to optimize financial performance.
QUALIFICATIONS:
Must have multi speciality coding experience with educational qualification related to medical and Paramedical or life science graduate
• Knowledge in CDI will be an added advantage
• Medical coding certification through either AAPC or AHIMA: CPC/COC/CIC/CCS.
• Strong background in diagnosis and CPT coding
• Strong understanding of healthcare principles and concepts.
• PMP and Black belt certification is an advantage.
• Good at Process Documentation, creating SOPs & Process mapping.
• Be proficient in using service delivery management tools and software.
• Show a commitment to continuous learning and professional development.
• Be detail-oriented and able to handle multiple tasks simultaneously.
ABOUT HURON:
At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
The Company is fully committed to providing equal employment opportunity in recruitment, employment, compensation, benefits, promotions, transfers, education and all other terms of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, national origin, religion, Vietnam era of veteran status, physical or mental disability, creed, citizen status or any other status protected by federal, state of local law. We endeavor to maintain a drug-free workplace.