Service Desk Engineer - Level 3

At eduthing, we’re passionate about empowering schools through technology that works - securely, reliably, and with real impact on teaching and learning. As one of the UK’s fastest-growing education-focused IT providers, supporting hundreds of schools and trusts nationwide, we’re looking for a Level 3 Service Desk Engineer to join our team.

This is a senior technical role within our Service Desk, where you’ll take ownership of complex issues across multiple school environments - ensuring minimal disruption and maximum confidence for the educators and students we support.

The Role

As a Level 3 Engineer, you’ll be a key escalation point within our managed service, leading the resolution of high-impact incidents across infrastructure, cloud platforms, and networks.

Working closely with schools, you’ll not only fix problems - but you’ll also identify root causes, implement long-term improvements, and help shape a proactive, forward-thinking IT service that keeps education moving.

What You’ll Be Doing

• Owning and resolving complex L3 incidents end-to-end across multiple schools
• Leading advanced troubleshooting across Microsoft 365, Azure, Active Directory, networking, and Google Workspace
• Supporting secure, reliable access for staff and students in safeguarding-focused environments
• Driving proactive improvements and long-term fixes to recurring issues
• Acting as a senior escalation point and mentoring Level 1 & 2 engineers
• Building strong relationships with school stakeholders, communicating clearly and confidently
• Contributing to service excellence through best practice, documentation, and continuous improvement

What We’re Looking For

• Proven experience in a Level 3 (or senior) support role, ideally within an MSP
• Strong expertise across Microsoft 365, Azure, Active Directory, and networking
• A proactive, solutions-focused mindset aligned with a cloud-first approach
• Excellent communication skills with the ability to support non-technical users
• A passion for education and making a genuine impact in schools

Certifications

Expected (or working towards):
AZ-104, MS-102, SC-900, Network+ (or equivalent)

Desirable:
MD-102, SC-300, AZ-140, Security+

Why eduthing?

• Be part of a people-first, forward-thinking team shaping the future of education technology
• Work with a wide range of schools and trusts, delivering meaningful impact every day
• Join a company that balances innovation, security, safeguarding, and real classroom outcomes
• Develop your skills in a collaborative environment that values growth, knowledge sharing, and continuous improvement

Make an impact where it matters most

At eduthing, technology isn’t just about systems - it’s about supporting teachers, enabling students, and improving outcomes across education.

If you’re ready to take ownership, solve complex challenges, and help schools thrive - we’d love to hear from you.