Service Desk Specialist - Taiseng

Show

This role is required to perform shift duties as follows:

Standard staggered day shifts 8.00am to 5.00pm / 9.00am to 6.00pm./ 10.00am to 7.00pm

Serve as the first point of contact for customer seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customer
Walk the customer through the problem-solving process
Direct unresolved issue to the next support personnel
Provide accurate information on IT products and services
Record events and problems and their resolution in logs
Follow up and update customer status and information
Pass any feedback and suggestion by customer to the appropriate internal team
Identify and suggest possible improvement on procedure

Requirements:

Minimum Diploma with prior 1 to 2 years experience in customer service or IT Technical support
Preferably with ITIL v3 certification is advantageous

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Tech Services Pte Ltd
UEN No. 202233837K