SERVICE/DIESEL TECHNICIAN

Competitive Pay & Benefit Package Including 401(k) Match

Tool & Boot Reimbursement available after certification period

Job Summary

This position performs service activities for customers and/or sales and rental fleet equipment, with a primary focus on diesel-powered equipment and engines.

Duties and Responsibilities

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Analyze and diagnose equipment malfunctions, with an emphasis on diesel engines.
• Write service reports that accurately document diagnosis and repairs performed.
• Possess basic computer knowledge and ability to use service software required in position.
• Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
• Perform inspections and all check-in procedures.
• Complete pre-delivery inspections and ensure all requested items are installed correctly.
• Perform assigned tasks in a timely, accurate, and efficient manner.
• Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
• Project a positive professional image with customers.
• Develop and maintain a strong customer service relationship with all customer contacts.
• Maintain punctual, regular, and predictable attendance.
• Keep service area clean and orderly.
• Properly track time on jobs to ensure correct billing.
• Perform other duties and tasks assigned by the manager.
• Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.