Service Engineer (Tours, Orléans, Bourges)

Job Summary

Location: France (Tours, Orléans, Bourges )

Type: Full-time | Field-Based

Be the face of Tetra Pak. Deliver excellence where it matters most.

As a Service Engineer, you’ll lead the charge in delivering high-quality service to our customers. From troubleshooting complex issues to training operators and supporting contract performance, you’ll play a key role in ensuring our equipment—and our customer relationships—run smoothly. As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve. This is your opportunity to build a meaningful career while helping us make an impact to be proud of —food, people, and the planet.

What you will do

• Travel to customer sites to install, commission, and maintain Tetra Pak processing equipment or complete lines, including upgrades (process, automation, mechanical).
• Perform preventive and corrective maintenance, troubleshooting, and installations.
• Analyze technical issues and escalate when needed using standard operating procedures.
• Provide on-site production support and ensure operational efficiency.
• Train customer operators and maintenance technicians on equipment and processes.
• Prepare timely quality reports (technical assistance, maintenance, compliance).
• Ensure compliance with safety, food quality, and reporting standards, promoting a strong safety culture.
• Establish and maintain positive, ongoing customer relationships, including follow-up on concerns and proactive support.
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery.
• Maintain a clean, safe work environment in accordance with OHS and Tetra Pak safety regulations.

We believe you have

• Technical education in electromechanics; automation is a plus.
• Min. 3 years of relevant experience in industrial installations, maintenance, and/or service work.
• Mechanical, electrical, and automation knowledge, including experience with PLCs (preferably Siemens, S7, TIA Portal)
• Proficient in MS Office and basic IT tools.
• Intermediate English (written and spoken).
• Valid Class B driving license.
• Ability to travel extensively (up to 90%, subject to market conditions).
• A proactive, customer-first mindset, with flexibility, team spirit, and customer satisfaction.
• Commitment to safety standards and promoting a safe working environment.