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UCAM

Service Engineer

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Dear All,
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Greetings for the day!!
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JD
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Name of the Position: Sr. Service Engineer<\/span><\/b><\/span><\/b>
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Reporting Head: Head Customer Support<\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b>
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Work Location: Peenya<\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b>
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Experience : 5 ~ 7 Years<\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b>
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Joining Time: Immediate<\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b>
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Soft / Behavioural Skill : <\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b><\/span><\/b>
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  • Good Communication, Trouble Shooting Techniques,<\/span>
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  • Convincing Skill & Negotiation Skills<\/span>
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  • Knowledge of Computer<\/span>
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    Skill Set Required : <\/span><\/b><\/span>
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    • Technical Knowledge<\/span>
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    • Knowledge of Machine Tools Industry<\/span>
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    • Multi\-Tasking<\/span>
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      Job Description: <\/span><\/b><\/span>
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      • Act for customer complaints with service immediately. <\/span>
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      • Document preparation for new installation & interfacing prior to Service Engineer at customer site.<\/span>
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      • Installation & Interfacing online technical support to the Service Engineers and customers during Rotary Table at maintenance.<\/span>
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      • Entering customer complaint in to Sales Force for Bangalore Region.<\/span>
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      • Organizing service visits with respect to complaints. <\/span>
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      • CNC knowledge (Fanuc, Siemens controllers etc.)<\/span>
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      • Recording & Monitoring Daily Customer Complaints.<\/span>
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      • Responsible for supporting to house service activities. <\/span>
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      • Technical support to the field engineers for Servicing / Installation<\/span>
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      • Arranging spares support required for customer, field engineers and in\-house repair<\/span>
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      • Preparing the training document required for training with the help of Design Department<\/span>
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      • Training to field engineers and customers<\/span>
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      • To send the RT received for repair within the specific time <\/span>
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      • Participate in CAPA / root cause analysis meeting<\/span>
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        Benefits<\/h3>
        Medical Insurance
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        Canteen Facilities <\/div><\/span>