Valcourt

Service Manager (72811)

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Position Summary

The Service Manager is responsible for leading and overseeing Valcourt’s Pro Xpress service operations, ensuring consistent delivery of high-quality service on all projects under $25,000. These projects include emergency temporary repairs, leak investigations, corrective maintenance, and other small-scale service work.

The Service Manager plays a critical role in driving exceptional client experiences, operational efficiency, and service excellence while upholding Valcourt’s core values of quality, safety, and integrity.

Key Responsibilities

Service Leadership & Culture

  • Foster a positive, service-driven culture focused on responsiveness, professionalism, and accountability.
  • Lead the Pro Xpress service team to consistently exceed client expectations.
  • Reinforce Valcourt’s brand standards through every client and field interaction.
  • Promote teamwork, continuous improvement, and high performance across the service group.

Client Experience & Relationships

  • Oversee the full service lifecycle, from initial client request through project completion and invoicing.
  • Maintain strong client relationships through proactive communication and timely follow-up.
  • Ensure clients are informed and supported in making sound decisions related to building maintenance and future repair needs.
  • Address client concerns promptly and professionally to ensure satisfaction and retention.

Service Operations Management

  • Manage daily service operations for all Pro Xpress projects under $25K, including emergency repairs and investigations.
  • Ensure service work is scheduled, executed, and completed efficiently, on time, and within budget.
  • Coordinate labor, materials, and subcontractors to meet service demands.
  • Monitor job progress and quality control to ensure compliance with company standards and project specifications.

Safety, Quality & Compliance

  • Enforce all safety policies and procedures, ensuring a safe working environment for all team members.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Stand behind the quality of service work and resolve deficiencies quickly and effectively.

Financial & Administrative Oversight

  • Manage service project budgets, profitability, and job costing for all Pro Xpress work.
  • Support accurate and timely invoicing and collections.
  • Track and analyze service performance metrics to identify trends, improve efficiency, and enhance profitability.