Service Manager at Toyota of Coconut Creek

Toyota of Coconut Creek is looking for a Service Manager to join our growing team in South Florida. If you thrive in a collaborative, fast-paced environment and share our values of integrity, professionalism, and teamwork -- this could be the perfect opportunity to accelerate your career with one of the top names in automotive retail.

Compensation: Competitive pay based on experience.

Key Responsibilities:

Manage the efficiency and profitability of the service department. Manage operations of the service department.

• Forecast goals and objectives for the department and strive to meet them.
• Hire, train, motivate and monitor the performance of the service department staff.
• Prepare and administer an annual operating budget for the service and parts department.
• Maintain reporting systems required by general management and the manufacturer.
• Attend managers meetings.
• Monitors the performance of the service department.
• Understand, keep abreast of and comply with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Hold weekly department meetings.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Foster professional employee development and coordinate with department managers to determine need for advanced training.
• Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Make customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
• Handle customer complaints immediately and according to dealership's guidelines.
• Administer warranty claims, review warranty policy adjustments, understand and apply warranty guidelines, ensure correct processing of claims and communicate warranty information and clarifications to customers.
• Develop dealership service and parts pricing plans and recommends to dealer or general manager.
• Work with parts and service managers to find ways to improve the overall profitability of the dealership.
• Keep abreast of new equipment and tools available and recommend purchases.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as a liaison with factory representatives.
• Maintain a safe work environment.
• Maintain a professional appearance.
• Read and comprehend instructions, short correspondence, and memos. ability to write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers and employees of organization.
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent and to draw and interpret bar graphs.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Apply common sense understanding to carry our detailed by uninvolved written or oral instructions. Solve problems involving a few concrete variables in standardized situations.
• Apply common sense understanding to carry our instructions furnished in written, oral of diagram from. Solve problems involving several concrete variables in standardized situations.
• Other duties as assigned by Management.

Qualifications

• Proficiency in Excel, including basic formulas & V LOOKUP.
• Strong attention to detail, integrity and work ethic.
• Ability to multi-task and prioritize in fast-paced environment.
• Excellent written and verbal communication skills with peers and customers.
• Experience with automotive software (Reynolds and Reynolds or ADP) is a plus.

What We Offer

• Supportive team environment with ongoing training.
• Advancement opportunities and career development.
• Comprehensive benefits package including:
  • Health, Dental and Vision insurance
  • Life and disability insurance
  • 401(k) with company match
  • Health Savings Account (HSA)

Ready to join a company that values your experience and supports your growth?

Apply today and become part of the Morgan Automotive Group Family.