Service Manager

1. Operational Responsibilities

• Oversee daily operations to ensure efficiency and productivity.
• Monitor service standards and ensure customer satisfaction.
• Manage resources (manpower, materials, equipment) effectively.
• Ensure adherence to company policies, SOPs, and regulatory requirements.
• Maintain a clean, safe, and organized work environment.

2. Staff Management

• Supervise, train, motivate, and evaluate staff performance.
• Schedule shifts and ensure adequate staffing levels.
• Conduct regular team meetings and briefings.
• Handle staff grievances and disciplinary actions when necessary.
• Assist in recruitment, onboarding, and exit processes.

3. Financial & Administrative Duties

• Assist in budget planning and cost control.
• Monitor revenue, expenses, and profitability.
• Oversee inventory management and procurement.
• Ensure accurate and timely reporting (sales, expenses, payroll, etc.).
• Approve petty cash and minor purchases.

4. Customer Service & Relationship Management

• Address customer inquiries, feedback, and complaints promptly and professionally.
• Build strong relationships with clients, vendors, and partners.
• Promote a customer-focused culture among the team.

5. Sales & Marketing Support

• Assist in planning and executing promotions and events.
• Work with marketing team on campaigns and customer engagement.
• Identify opportunities to increase revenue and improve services.

6. Compliance & Quality Control

• Ensure all licenses, certifications, and permits are up-to-date.
• Conduct regular audits and inspections.
• Implement corrective actions to maintain quality standards.

7. Leadership & Development

• Lead by example and foster a positive, respectful workplace culture.
• Identify areas for improvement and implement initiatives for growth.
• Encourage team development and succession planning.