Service Manager - Food Produce Technologies & Equipment

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our clients and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

As the Technical Service Manager for Fresh Produce Technologies and Equipment you will lead and inspires our technical service teams while serving as a key partner to our customers.

This role focuses on elevating service performance, strengthening best practices, and building long-term customer relationships across the JBT Marel our Fresh Produce Technologies (FPT) division—primarily in California’s Central Valley, with additional support in Hawaii and on the East Coast.

Key Responsibilities

• Lead, coach, and support our service organization, promoting a strong safety, quality, and customer-focused culture.
• Visit customer sites to identify improvement opportunities and recommend system and process enhancements.
• Ensure fast, effective response to unplanned events and technical issues.
• Participate in equipment and facility surveys to drive performance, reliability, and uptime.
• Stay informed on competitor offerings to highlight and enhance JBT Marel’s value proposition.
• Partner with HR as needed to support employee development, resolve issues, and maintain high morale.
• Champion continuous improvement, innovation, and positive change across service operations.

Qualifications

• Bachelor’s degree in business or related field; Agriculture, Biology, or Horticulture background a plus.
• 5+ years of team management experience, ideally in technical or field service.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills; customer-focused and results-driven.
• Organized, detail-oriented, self-motivated, and comfortable working with minimal supervision.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Valid driver’s license and willingness to travel and work variable hours (including some evenings/weekends during peak season).
• Company Vehicle is provided. 95% Central Valley CA travel is required and about 5% travel if needed to North Carolina, TX and HI.
• Bilingual in Spanish preferred.

Work Environment & Physical Requirements

• Work in both office and industrial environments (indoor/outdoor, around machinery, noise, dust, and chemicals).
• Ability to sit, stand, walk, climb, and perform repetitive tasks; lift/push/pull up to 50 lbs.
• Frequent use of hands and fingers; clear verbal and written communication required.
• Position requires significant travel, primarily within the United States, but some international. Approximately 25-50% of the time will be in the field and the rest of the time will be in the Visalia, CA office.

The estimated annual salary range for this role is $110,000 - $130,000 annually. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

Why work at JBT Marel:

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.

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