Service Manager
Brand Statement
Rev Up Your Career at Summit RAM in Ponoka, Alberta!
Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Summit RAM embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.
At Summit RAM, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.
Start your engine - your next great opportunity begins here!
As part of the Kaizen Automotive Group, Summit RAM is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:
• Competitive Compensation• Dental & Extended Health Coverage• Company Pension• Paid Time Off• Life & Disability Insurance• Employee & Family Assistance Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH MORE!
Overview
Position Summary
The Service Manager is responsible for leading the daily operations of the dealership’s Service Department, ensuring an excellent customer experience while maximizing departmental productivity and profitability. This role oversees service advisors, technicians, and support staff while maintaining high standards for safety, quality, compliance, and OEM specific processes. The ideal candidate is a customer-focused leader with strong technical knowledge, operational expertise, and the ability to cultivate a positive, high-performance team environment.
Responsibilities and Qualifications
Key Responsibilities
- Manage and lead the Service Department to meet operational, financial, and customer satisfaction goals.
- Oversee service workflow, dispatching, scheduling, and shop efficiency to ensure timely and accurate repairs.
- Maintain strong relationships with customers through effective communication, problem resolution, and service quality assurance.
- Ensure compliance with OEM repair standards, warranty policies, and dealership procedures.
- Monitor key performance indicators (KPIs) and implement improvement strategies as needed.
- Collaborate with Parts, Sales, and Fixed Operations leadership to support smooth dealership operations.
- Recruit, train, coach, and develop service advisors, technicians, and support staff.
- Conduct regular quality checks, safety reviews, and process audits to maintain a high standard work environment.
- Manage service department budgets, cost control, and profitability targets.
- Handle escalated customer concerns and ensure positive outcomes that support long-term loyalty.
- All other duties as assigned by Corporate or Store Leaderhip.
Qualifications
- Proven leadership experience in an automotive service environment, ideally within an OEM dealership.
- Strong knowledge of vehicle service operations, diagnostics, repair processes, and warranty administration.
- Demonstrated ability to lead, motivate, and develop a diverse service team.
- Excellent customer service, communication, and conflict resolution skills.
- Proficiency with dealership management systems (DMS) and OEM service applications.
- Strong organizational, analytical, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Valid driver’s license and clean driving record required.
- Certification in automotive technology or relevant postsecondary education is an asset.
INDCFO