Service Operations Manager
ResQ is an all-in-one facilities 🛠️ management platform built for fast-growing facilities and trades businesses. Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.
Our mission to "create economic empowerment for the service industry" drives everything we do. We are deeply committed to supporting local trades and facilities - the vital backbone of our communities. These unsung heroes pour years of grit, sweat, and sacrifice into building their companies, often facing significant challenges.
Many local service businesses face intense competition from larger corporations equipped with substantial resources and market advantages. ResQ is changing that by providing local businesses with intelligent, AI-powered tools that enable these businesses to operate more efficiently, intelligently, and profitably. We believe that when local service businesses succeed, entire communities 🫶 thrive. That’s why ResQ is dedicated to empowering the individuals who keep our world running smoothly.
Keep reading to learn more about the problem we are solving for our customers!
Hello Future ResQer đź‘‹
ResQ has launched — ResQ Services Group — our in-house commercial service division focused on delivering HVAC, refrigeration, food equipment, electrical, plumbing, and general repair services across North America.
As RSG continues to grow, we are looking for a Service Operations Manager to help build the operational foundation of the business from the ground up. This is an opportunity to join a fast-moving, tech-enabled service company where you will directly influence how service delivery, customer communication, dispatching, and operational execution scale over time.
As a Service Operations Manager, you’ll help drive the day-to-day execution of RSG’s service operations. You’ll work closely with technicians, customers, vendors, and leadership to ensure service work moves efficiently from request to completion.
This is a hands-on operations role for someone who thrives in fast-moving environments, communicates clearly, stays highly organized, and enjoys solving operational problems in real time. You’ll help coordinate scheduling, dispatching, customer updates, work order management, invoicing follow-through, and service quality while helping create structure and consistency as RSG grows.
What You’ll Do:
Coordinate and manage daily service work orders from scheduling through completion
Communicate with customers regarding service updates, timelines, delays, and next steps
Dispatch and coordinate technicians across active service calls and preventative maintenance work
Track open work orders, follow-ups, estimates, invoices, and parts requirements to ensure timely completion
Help prioritize emergency, urgent, and time-sensitive service requests
Support service documentation, job notes, photos, and work order accuracy through the ResQ platform
Assist with estimate follow-up, invoicing coordination, and administrative service workflows
Help maintain service SLAs, operational consistency, and customer satisfaction standards
Identify operational bottlenecks and recommend process improvements as RSG scales
Work closely with leadership to help build and improve day-to-day operational processes
Support after-hours or emergency coordination when required
Who You Are:
Highly organized and detail-oriented with strong operational follow-through
Strong communicator who can remain calm and professional in fast-paced situations
Comfortable managing multiple priorities, schedules, and customer needs simultaneously
Customer-focused with strong problem-solving and relationship management skills
Proactive, reliable, and comfortable taking ownership of operational tasks
Comfortable working in an environment where processes are evolving and improving rapidly
Interested in growing a career in operations, facilities management, or service delivery
Experience in dispatch, facilities maintenance, customer operations, field service coordination, or similar operational environments preferred
Comfortable using software platforms, mobile apps, and operational systems to manage work orders and communication
Valid driver’s license and ability to occasionally travel to customer or field locations if required
Nice to Haves:
Experience in commercial facilities maintenance or trades operations
Experience coordinating HVAC, refrigeration, plumbing, electrical, or general repair services
Familiarity with field service management or work order platforms
Experience supporting preventative maintenance programs
Experience in restaurant, hospitality, retail, or multi-site commercial environments
Understanding of dispatching, scheduling, and technician coordination best practices
Experience working in a startup or fast-growth operational environment
Bilingual (English/French or English/Spanish) is a plus
Want to learn more? đź‘€ Keep Reading!
We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.
We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information đź“š to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.
We are spilling the Tea 🫖 on all things ResQ, click here if you want access to the inside scoop 💬 Tell your friends, because sharing 🫶 is caring 🧡
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ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.
Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!