Service Section Head

Operational Management<\/b>
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  • Supervise daily automotive workshop operations, ensuring efficient allocation of repair orders and optimal time management across all bays.
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  • Monitor workflow to maximize productivity, reduce vehicle turnaround time (TAT), and maintain smooth continuous operations.
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  • Ensure proper implementation of flat\-rate labor time standards for various brands and monitor technician performance against workshop productivity KPIs.
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  • Oversee accurate completion of technical documentation, job cards, inspection sheets, and service reports, ensuring timely submission and proper filing.
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  • Coordinate with the workshop controller and service advisors to maintain accurate job scheduling and customer updates.
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    Team Leadership & Supervision<\/b>
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    • Lead, guide, and support automotive technicians, diagnostic specialists, and service engineers to ensure adherence to multi\-brand service standards.
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    • Assist the technical team in diagnosing complex faults using OEM diagnostic tools and advanced troubleshooting methods.
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    • Provide ongoing training, coaching, and technical development to enhance team skills and improve service quality.
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    • Allocate tasks and repair orders based on technician skill levels, specialization, and workload to ensure fairness and operational efficiency.
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    • Conduct regular performance reviews and ensure compliance with company and manufacturer guidelines.
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      Quality & Customer Experience<\/b>
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      • Monitor repair quality to ensure vehicles are serviced to the highest standards and customer satisfaction index (CSI) targets are achieved.
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      • Ensure workshop practices comply with safety regulations, quality standards, and manufacturers\u2019 warranty policies.
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      • Handle escalated customer complaints professionally and ensure timely and effective resolutions.
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      • Support service advisors with technical clarifications to enhance customer trust and improve aftersales loyalty.
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      • Promote the company\u2019s brand values and enhance overall aftersales customer retention.
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        Reporting & Continuous Improvement<\/b>
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        • Prepare and submit monthly departmental reports covering productivity, efficiency, labor utilization, and KPI performance.
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        • Analyze workshop data and operational gaps, recommending action plans and process improvements.
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        • Support senior management in setting service department objectives, budgets, and KPIs.
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        • Collaborate proactively with Parts, Sales, CRM, Warranty, and Quality departments to ensure seamless service delivery and optimal workflow.
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        • Lead initiatives to enhance workshop efficiency, reduce comeback repairs, and optimize customer experience.
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          Requirements<\/h3>
          • Education:<\/b> Bachelor\u2019s in Mechanical or Automotive Engineering<\/span>.
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          • Experience:<\/b> 5\u20137 years in automotive service, with at least 3 years in a supervisory role in a workshop.
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          • Technical Skills:<\/b> Strong diagnostic knowledge, understanding of mechanical & electrical systems, experience with OEM tools and DMS systems.
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          • Leadership:<\/b> Ability to lead, train, and manage a technical team; strong planning and problem\-solving skills.
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          • Customer Focus:<\/b> Strong communication skills and ability to handle escalated customer issues.
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          • Other:<\/b> Good English, ability to work under pressure, and strong commitment to safety and quality standards.
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            Benefits<\/h3>
            Why Join SMG?<\/span><\/span><\/b>
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            Legacy, Leadership & Vision<\/span><\/span>
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            Join a pioneering organization with over five decades of excellence in Egypt\u2019s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley\-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment.<\/span><\/span>
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            Be part of a forward\-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.<\/span><\/span>
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            Meaningful & Impactful Work<\/span><\/span><\/b>
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            Contribute to a company that isn\u2019t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.<\/span><\/span>
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            From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.<\/span><\/span>
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            Growth & Development<\/span><\/span><\/b>
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            SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you\u2019ll gain access to tools and knowledge that help you thrive as a leader.<\/span><\/span>
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            Whether you\u2019re optimizing operations or leading financial strategy, your contribution will drive real results. People\-First Culture<\/span><\/span>
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            Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels\u2014including 24/7 access to HR support\u2014because we believe that progress begins with honest conversation.<\/span><\/span>
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            Competitive Rewards & Benefits<\/span><\/span><\/b>
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            Enjoy a comprehensive compensation package designed to support you and your family, including:<\/span><\/span>
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            • Medical, social, and life insurance<\/span><\/span><\/span>
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            • Pension plan<\/span><\/span><\/span>
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            • Annual salary review and profit\-sharing program<\/span><\/span><\/span>
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            • Exclusive discounts on service, spare parts, and branded items<\/span><\/span><\/span>
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            • Fully paid training program<\/span><\/span><\/span>
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