Service Supervisor

This position is no longer accepting applications(closed Jun 21, 2026).

Position Summary

The Service Supervisor oversees front-end operations to ensure a fast, friendly, and efficient customer experience. This role is responsible for supervising front-end associates, maintaining service standards, supporting operational execution, and assisting store leadership with daily front-end performance.

Key Responsibilities Front-End Operations & Execution

Oversee daily front-end operations, including checkout lanes, service desk, and customer flow
Ensure registers are properly staffed and lines are managed to minimize wait times
Monitor transaction accuracy, cash handling, and adherence to company procedures
Maintain cleanliness, organization, and readiness of all front-end areas

Leadership & Team Supervision

Supervise, train, and coach front-end associates including cashiers, courtesy clerks, and service desk staff
Provide direction during shifts to ensure productivity, efficiency, and service excellence
Assist with scheduling, break coverage, and labor allocation
Address performance issues and reinforce company policies and expectations

Customer Service

Deliver a high level of customer service and ensure a positive shopping experience
Handle escalated customer concerns, returns, and service issues professionally
Promote loyalty programs, digital tools, and store initiatives
Ensure a friendly, welcoming atmosphere at all times

Cash Control & Compliance

Oversee cash handling procedures, including register counts, safe audits, and cash balancing
Ensure compliance with all company policies, procedures, and audit requirements
Support loss prevention efforts by monitoring front-end activity and identifying risks
Ensure proper documentation and reporting of cash discrepancies

Store Communication & Coordination

Partner with store leadership and department teams to ensure smooth store operations
Communicate priorities, promotions, and operational updates to front-end associates
Support execution of store-wide initiatives and front-end programs

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