Service Supervisor

We are looking for a talented Service Supervisor to join our team in Service in San Leandro, CA.

In this role, you will make an impact in the following ways:

• Financial Acumen – Interpret and apply key financial indicators to make informed decisions that improve operational and business performance.
• Communicates Effectively – Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.
• Customer Focus – Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.
• Directs Work – Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.
• Ensures Accountability – Hold yourself and others responsible for meeting commitments and achieving results.
• Manages Conflict – Address disagreements constructively to maintain team cohesion and productivity.
• Diagnostics Application – Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.
• Electronic Service Tool Application – Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.
• Service Documentation – Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.
• Technical Escalation – Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.
• Warranty Process – Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.

To be successful in this role you will need the following:

• Financial Acumen – Apply understanding of key financial indicators to make informed decisions that improve operational and business performance.
• Communicates Effectively – Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.
• Customer Focus – Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.
• Directs Work – Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.
• Ensures Accountability – Hold yourself and others responsible for meeting commitments and achieving results.
• Manages Conflict – Address disagreements constructively to maintain team cohesion and productivity.
• Diagnostics Application – Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.
• Electronic Service Tool Application – Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.
• Service Documentation – Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.
• Technical Escalation – Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.
• Warranty Process – Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
• Comfortable leading a team of technicians with servicing, installing, and commissioning Cummins Power Generation applications
• Experience leading in a unionized environment
• Experience in project management
• Satisfactory organization skills
• Satisfactory communication to high profile customers

Additional Skills/Experience:

Additional Information:

• Willing to visit job sites within the Bay Area