Key\nResponsibilities:<\/span><\/span><\/span><\/b>
<\/span><\/p>- Serve as the primary point of contact<\/span> for customers\nservice inquiries and technical support for dealer service teams<\/span>.<\/span><\/span>
<\/span><\/li>- Address customer\nconcerns, diagnose issues, and provide timely solutions or recommendations\nwhile maintaining smooth communication with dealers.<\/span><\/span>
<\/span><\/li>- Coordinate with International teams <\/span>to ensure prompt and professional service\nsupport.<\/span><\/span>
<\/span><\/li>- Oversee and coordinate vehicle servicing, repairs, and preventive maintenance activities<\/span>,\nensuring timely and effective resolution of service issues.<\/span><\/span>
<\/span><\/li>- Maintain comprehensive service records and reports<\/span> for all vehicles,\nincluding parts usage, service actions, and feedback from dealers.<\/span><\/span>
<\/span><\/li>- Diagnose and resolve complex mechanical and electrical issues<\/span> in coordination with\ndealer service teams.<\/span><\/span>
<\/span><\/li>- Provide technical guidance and on\-site training<\/span> to dealer service\ntechnicians on diagnostics, repair procedures, and maintenance practices.<\/span><\/span>
<\/span><\/li>- Assist in developing training materials, service manuals, SOPs<\/span>, and other technical\ndocumentation to support high\-quality service operations.<\/span><\/span>
<\/span><\/li>- Support the processing of warranty claims<\/span> in accordance with company policies\nand coordinate with the spare parts\ndepartment<\/span> to ensure timely availability of required components.<\/span><\/span>
<\/span><\/li>- Gather and analyze feedback from dealers<\/span> to identify recurring service issues and\nopportunities for product or service improvements.<\/span><\/span>
<\/span><\/li>- Collaborate with the Product Development team<\/span> to share insights and contribute to\ncontinuous improvement initiatives.<\/span><\/span>
<\/span><\/li>- Prepare periodic service performance and customer satisfaction reports<\/span>,\nhighlighting key metrics and improvement areas.<\/span><\/span>
<\/span><\/li><\/ul><\/div><\/span>
Requirements<\/h3>
Key Skills:<\/span><\/span><\/span><\/b>
<\/span><\/p>- Strong knowledge of\nelectric vehicle systems (battery, drive train, controllers, etc.)<\/span><\/span><\/span>
<\/li>- Excellent diagnostic\nand troubleshooting skills.<\/span><\/span><\/span>
<\/li>- Customer\-centric\napproach with excellent communication and interpersonal skills.<\/span><\/span><\/span>
<\/li>- Experience in\nhandling international clients preferred.<\/span><\/span><\/span>
<\/li>- Proficiency in\nservice documentation, CRM tools, and data analysis.<\/span><\/span><\/span>
<\/li>- Leadership ability\nto manage service teams and coordinate across departments.<\/span><\/span><\/span>
<\/li><\/ul>Additional\nRequirements:<\/span><\/span><\/span><\/b>
<\/span><\/p>- Valid passport and willingness to travel<\/span><\/span><\/span>
<\/li><\/ul>Domain\nExperience:<\/span><\/span><\/span><\/b>
<\/span><\/p>- Preferably in Electric Vehicles (EV)<\/span><\/span>
<\/span><\/li><\/ul>
<\/div><\/span>
