| Job Title |
Service Technical Support - Repairs centre Management |
| Qualifications Required |
BE/Diploma in Electronics/Industrial Electronics/ Electronics & Telecommunications/ Electrical |
| Experience required |
Product knowledge of UPS system, with experience in troubleshooting of PCB's , repair and installation of UPS systems , managed repair centre will be an added value, MIS reports generation. |
| Years of Experience |
minimum 10 to 12 yrs |
| Goal |
KPI |
| Customer Satisfaction |
1. Ensure PTRS entries are completed in the system within 24 hours of PCB receipt at the repair center. |
| 2. Provide weekly updates to partners on the status of repairs. |
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| 3. Monitor pending PTRS billing cases and ensure closure within 2 working days in coordination with the regional team. |
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| 4. Maintain an average repair TAT for partner repairs (PTRS) of less than 10 days from PCB receipt to DCC. |
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| 5. Maintain an average repair TAT for stock repairs of less than 15 days. |
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| 6. Maintain an average repair TAT of less than 7 days for ITA/ITA-2 (30/40 KVA). |
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| 7. Achieve inventory recovery greater than 80%. |
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| Ensure all defective spares are properly tagged with required information, maintaining 100% accuracy. |
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| Repair centre Management |
1. Ensure implementation of 5S practices at the repair center and conduct quarterly audits |
| 2. Ensure 100% safety compliance among service center technicians. |
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| 3. Conduct monthly review meetings with the service center, ensuring 100% completion. |
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| 4. Ensure all action items from review meetings are closed within 5 working days. |
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| 5. Plan spares on a monthly basis for ITA/ITA-2 (30/40 KVA) repairs. |
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| 6. Perform monthly analysis of repeat PCB failures and implement corrective action plans. |
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| 7. Coordinate the transfer of defective spares from DHL stock to the repair center once every 15 days for repair. |
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Veolia
TMEIC