Service Technician - Audio Video Systems
AV Service Technician<\/b>
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Full\-Time | Reports to: Service Manager<\/b>
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About Logic Integration
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Logic Integration is a nationally recognized audiovisual integration firm headquartered in Lone Tree, Colorado. We design, engineer, install, and support advanced AV, lighting, shading, and automation systems for commercial and residential clients across the United States. Our team delivers approximately 200 projects annually, ranging from $25K to $2M+, and we hold ourselves to the highest standards of quality, craftsmanship, and professionalism.
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Role Summary
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The AV Service Technician is responsible for diagnosing, maintaining, troubleshooting, and repairing installed audiovisual systems across Logic Integration's commercial and residential client base. This role serves as a direct point of contact with clients, requiring exceptional customer service skills, professional communication, and the ability to work independently in the field.
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The Service Technician must be capable of troubleshooting complete AV systems including control, audio, video, networking, lighting, and shading. This role requires strong diagnostic methodology, familiarity with major AV platforms (Crestron, Control4, QSC, Biamp), and the ability to upload, modify, and load programming code in the field.
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This role requires 2\u20135+ years of experience in AV installation, service, or a related technical trade with demonstrated troubleshooting ability.
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Core Responsibilities
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Diagnostics, Troubleshooting & Repair
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\u2022 Perform on\-site and remote diagnostics on installed AV systems including audio, video, control, networking, lighting, and shading
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\u2022 Troubleshoot system\-level issues using logical, step\-by\-step diagnostic methodology across cabling, hardware, configuration, programming, and network layers
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\u2022 Diagnose and resolve signal path issues, ground loops, impedance mismatches, network connectivity failures, and control system faults
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\u2022 Perform firmware updates, software patches, and configuration changes on AV equipment in the field
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\u2022 Upload, download, and perform field edits to control system programs (Crestron, Control4) and DSP platforms (QSC, Biamp)
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\u2022 Configure and tune audio systems: gain structure, EQ, routing, zone management, and speaker optimization
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\u2022 Repair or replace faulty equipment, cabling, and terminations as needed
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Preventative Maintenance & System Support
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\u2022 Perform scheduled preventative maintenance visits on client AV systems per Logic Care service plans
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\u2022 Conduct system health checks including signal verification, audio tuning, video calibration, and network performance
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\u2022 Test and certify cabling using appropriate test equipment (cable testers, multimeters, tone generators)
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\u2022 Document system conditions, maintenance performed, and any recommendations for upgrades or repairs
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\u2022 Support remote monitoring and diagnostics for managed service clients
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Client Relations & Communication
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\u2022 Serve as the on\-site representative of Logic Integration \u2014 maintain the highest level of professionalism, courtesy, and client care
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\u2022 Communicate clearly with clients about system issues, repair timelines, and recommended solutions
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\u2022 Coordinate with Project Managers, Engineers, and Programmers on escalated issues or system modifications
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\u2022 Process service work orders accurately and in a timely manner
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\u2022 Provide client training on system operation when needed
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Installation Support
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\u2022 Support installation teams as needed with cable infrastructure, device mounting, rack assembly, and system trim\-out
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\u2022 Install, connect, and configure AV equipment including displays, projectors, speakers, cameras, microphones, and control devices
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\u2022 Read and interpret AV drawings, floor plans, rack elevations, and signal flow diagrams
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\u2022 Ensure all work meets AVIXA installation standards for cable management, rack building, and device mounting
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Job Site Operations & Documentation
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\u2022 Track and report time accurately using company time\-tracking systems
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\u2022 Maintain company vehicle cleanliness \u2013 daily trash removal, weekly deep clean, organized tool and parts inventory
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\u2022 Maintain accurate service records and documentation for all client visits
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\u2022 Comply with all job site safety requirements including PPE, OSHA standards, and client\-specific safety protocols
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\u2022 Maintain a clean, organized, and safe work environment at all client sites
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Industry Standards Alignment (AVIXA / InfoComm)
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The Service Technician is expected to work in compliance with industry standards:
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\u2022 ANSI/AVIXA A102.01:2017 \u2013 AV Installation Standard (cable management, device mounting, system commissioning)
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\u2022 ANSI/AVIXA F501.01 \u2013 Cable Labeling and Cable Pathways
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\u2022 ANSI/AVIXA A102.02 \u2013 AV System Performance Verification
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\u2022 ANSI/TIA\-568 \u2013 Structured Cabling Standards
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\u2022 ANSI/TIA\-606 \u2013 Administration Standard for Telecommunications Infrastructure
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\u2022 OSHA Construction Safety Standards (fall protection, PPE, electrical safety)
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What Success Looks Like
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\u2022 Service calls resolved on the first visit whenever possible
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\u2022 Clients consistently report positive service experiences
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\u2022 Systems restored to full performance quickly and professionally
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\u2022 Accurate, complete service documentation for every visit
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\u2022 Strong communication with Service Manager and internal teams on escalations and recurring issues
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\u2022 Company vehicle maintained to Logic Integration standards
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Logic Integration is an Equal Opportunity Employer.
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Requirements<\/h3>
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Requirements<\/h3>Required Qualifications
<\/div>\u2022 2\u20135+ years of experience in AV installation, service, or related technical trade
<\/div>\u2022 Strong troubleshooting and diagnostic skills across audio, video, control, and networking systems
<\/div>\u2022 Experience with control system platforms (Crestron, Control4) including basic code loading and field edits
<\/div>\u2022 Experience with DSP platforms (QSC, Biamp) including basic configuration and audio tuning
<\/div>\u2022 Working knowledge of audio and video signal types, routing, and system interconnection
<\/div>\u2022 Ability to read AV drawings, rack elevations, and signal flow diagrams
<\/div>\u2022 Excellent customer service and professional communication skills
<\/div>\u2022 Self\-motivated with strong time management and ability to work independently
<\/div>\u2022 High school diploma or equivalent (two\-year electronics degree or equivalent experience preferred)
<\/div>\u2022 Valid driver's license with clean driving record
<\/div>\u2022 Ability to pass background check and drug screening
<\/div>\u2022 Authorized to work full\-time in the United States
<\/div>\u2022 Must provide standard hand tools per Logic Integration tool list
<\/div>\u2022 Ability to safely lift 80 lbs regularly and work on ladders, lifts, and in confined spaces
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<\/div>Preferred Qualifications
<\/div>\u2022 AVIXA CTS or CTS\-I certification
<\/div>\u2022 Manufacturer certifications: Crestron, Control4, QSC, Biamp, Shure, or similar
<\/div>\u2022 Experience with AV\-over\-IP systems (Dante, AES67, NDI)
<\/div>\u2022 Experience with UC platforms (Microsoft Teams Rooms, Zoom Rooms)
<\/div>\u2022 Networking fundamentals (IP addressing, VLANs, subnetting, basic switching)
<\/div>\u2022 Experience with lighting control systems (Lutron, Ketra) and motorized shading
<\/div>\u2022 Experience with residential automation platforms (Control4, Savant)
<\/div>\u2022 Pro\-audio experience (live sound, installed sound, mixing) a plus
<\/div>\u2022 Personal interest in acoustics, electronics, music, sound, lighting, and video systems
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Benefits<\/h3>
<\/div>\u2022 Competitive compensation commensurate with experience
<\/div>\u2022 Quarterly performance bonus based on service metrics
<\/div>\u2022 Company vehicle provided
<\/div>\u2022 Health insurance \u2013 Logic pays 50% of base plan (Kaiser)
<\/div>\u2022 Dental and vision insurance \u2013 Logic pays 50% for employee and family (Humana)
<\/div>\u2022 401(k) with company match up to 3+% after 1 year
<\/div>\u2022 Paid vacation (40 hours year one, 80 hours year two, 120 hours year three)
<\/div>\u2022 Paid sick leave (48 hours/year)
<\/div>\u2022 Paid birthday off
<\/div>\u2022 Paid holidays
<\/div>\u2022 4\-day work week (Monday\u2013Thursday, 10\-hour days)
<\/div>\u2022 Paid training and professional development
<\/div>\u2022 AV equipment purchases at cost
<\/div>\u2022 Quarterly team outings
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\u2022 2\u20135+ years of experience in AV installation, service, or related technical trade
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\u2022 Strong troubleshooting and diagnostic skills across audio, video, control, and networking systems
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\u2022 Experience with control system platforms (Crestron, Control4) including basic code loading and field edits
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\u2022 Experience with DSP platforms (QSC, Biamp) including basic configuration and audio tuning
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\u2022 Working knowledge of audio and video signal types, routing, and system interconnection
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\u2022 Ability to read AV drawings, rack elevations, and signal flow diagrams
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\u2022 Excellent customer service and professional communication skills
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\u2022 Self\-motivated with strong time management and ability to work independently
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\u2022 High school diploma or equivalent (two\-year electronics degree or equivalent experience preferred)
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\u2022 Valid driver's license with clean driving record
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\u2022 Ability to pass background check and drug screening
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\u2022 Authorized to work full\-time in the United States
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\u2022 Must provide standard hand tools per Logic Integration tool list
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\u2022 Ability to safely lift 80 lbs regularly and work on ladders, lifts, and in confined spaces
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Preferred Qualifications
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\u2022 AVIXA CTS or CTS\-I certification
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\u2022 Manufacturer certifications: Crestron, Control4, QSC, Biamp, Shure, or similar
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\u2022 Experience with AV\-over\-IP systems (Dante, AES67, NDI)
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\u2022 Experience with UC platforms (Microsoft Teams Rooms, Zoom Rooms)
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\u2022 Networking fundamentals (IP addressing, VLANs, subnetting, basic switching)
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\u2022 Experience with lighting control systems (Lutron, Ketra) and motorized shading
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\u2022 Experience with residential automation platforms (Control4, Savant)
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\u2022 Pro\-audio experience (live sound, installed sound, mixing) a plus
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\u2022 Personal interest in acoustics, electronics, music, sound, lighting, and video systems
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Benefits<\/h3>
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Benefits<\/h3>
<\/div>\u2022 Competitive compensation commensurate with experience
<\/div>\u2022 Quarterly performance bonus based on service metrics
<\/div>\u2022 Company vehicle provided
<\/div>\u2022 Health insurance \u2013 Logic pays 50% of base plan (Kaiser)
<\/div>\u2022 Dental and vision insurance \u2013 Logic pays 50% for employee and family (Humana)
<\/div>\u2022 401(k) with company match up to 3+% after 1 year
<\/div>\u2022 Paid vacation (40 hours year one, 80 hours year two, 120 hours year three)
<\/div>\u2022 Paid sick leave (48 hours/year)
<\/div>\u2022 Paid birthday off
<\/div>\u2022 Paid holidays
<\/div>\u2022 4\-day work week (Monday\u2013Thursday, 10\-hour days)
<\/div>\u2022 Paid training and professional development
<\/div>\u2022 AV equipment purchases at cost
<\/div>\u2022 Quarterly team outings
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\u2022 Competitive compensation commensurate with experience
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\u2022 Quarterly performance bonus based on service metrics
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\u2022 Company vehicle provided
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\u2022 Health insurance \u2013 Logic pays 50% of base plan (Kaiser)
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\u2022 Dental and vision insurance \u2013 Logic pays 50% for employee and family (Humana)
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\u2022 401(k) with company match up to 3+% after 1 year
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\u2022 Paid vacation (40 hours year one, 80 hours year two, 120 hours year three)
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\u2022 Paid sick leave (48 hours/year)
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\u2022 Paid birthday off
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\u2022 Paid holidays
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\u2022 4\-day work week (Monday\u2013Thursday, 10\-hour days)
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\u2022 Paid training and professional development
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\u2022 AV equipment purchases at cost
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\u2022 Quarterly team outings
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