Service Technician - Installation
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job summary
Patterson Dental is seeking a highly motivated and energetic individual to join its technical team at our Vancouver branch. As a Service Technician – Installation you will be responsible for providing trained, intermediate level on-site repair, installation and maintenance on a variety of dental products.
Major Duties
- Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
- Determines parts, supplies or tools needed to complete service requests.
- Relays any special problems to Service Coordinator following each call.
- Insures that standard response times committed to the Service Coordinator are met.
- Loads, delivers, installs, specs and trains customers on the use and basic maintenance of equipment sold.
- Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
- Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
- Returns defective modules assemblies or parts to the local office and labels items.
- Maintains and restocks parts trucks.
- Performs other duties as assigned.
Job qualifications
- Electronics diploma required.
- Valid driver's license and in order required.
- Excellent organizational and problem solving skills.
- Motivated team player.
- Strong customer service skills.
- 2 to 3 years of experience in repair field in a dental/medical environment.
- Carpentry/plumbing/heating/electricity/electronics related experience required.
- Excellent communication skills, both written and verbal in English.