SERVICE WRITER
Join the Total Equipment Management Team as a Service Writer!
At Total Equipment Management, our Service Writers are the connection between our customers and our technicians. They play a critical role in ensuring repairs are communicated clearly, completed efficiently, and delivered with exceptional customer service.
We're looking for an organized, customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping customers get their equipment back to work. If you enjoy building relationships, coordinating repairs, and being an essential part of a successful service team, we'd love to hear from you.
What You'll Do
As a Service Writer, you'll coordinate repair documentation, communicate with customers, and support technicians to keep our service department operating efficiently.
Your responsibilities will include:
- Welcome customers and provide exceptional service throughout the repair process.
- Answer phone calls, emails, and customer inquiries regarding equipment repairs.
- Create, process, and close work orders while ensuring all information is accurate and complete.
- Prepare repair estimates, invoices, and service documentation.
- Coordinate with the Parts Department to ensure technicians have the parts they need to complete repairs.
- Check equipment in and out of the shop according to company procedures.
- Keep customers informed by providing timely updates on repair progress, inspection results, and estimated completion times.
- Assist the Service Manager with warranty claims and manufacturer documentation.
- Complete and maintain Bobcat Arrival Condition Reports and other required records.
- Process customer payments and assist with billing when needed.
- Maintain accurate customer and equipment records within the service management system.
- Support the service team with additional duties as assigned by the Service Manager.
- Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.