ServiceNow Architect

ServiceNow Architect<\/span>
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Location:<\/span><\/b> Columbus, OH (Onsite 5 days/week)<\/span>
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Job Type<\/span>
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  • Full\-time<\/span>
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  • W\-2 <\/span>
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    Job Summary<\/span>
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    We are seeking an experienced <\/span>ServiceNow Architect<\/span><\/b> to lead the strategic design, governance, and implementation of enterprise ServiceNow solutions. This role will be responsible for defining platform architecture, establishing technical standards, and ensuring scalable, secure, and high\-performing ServiceNow environments that align with organizational objectives.<\/span>
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    The ideal candidate will work closely with business stakeholders, enterprise architects, leadership teams, and platform administrators to deliver enterprise\-wide ServiceNow capabilities while driving best practices in architecture, governance, security, and platform optimization.<\/span>
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    Responsibilities<\/span>
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    • Define and maintain the overall ServiceNow platform architecture aligned with business goals and industry best practices.<\/span>
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    • Lead solution architecture and platform strategy for enterprise ServiceNow implementations and modernization initiatives.<\/span>
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    • Establish architectural standards, governance models, development policies, and platform design guidelines.<\/span>
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    • Design scalable and secure ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, Service Mapping, and related modules.<\/span>
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    • Provide architectural oversight for integrations with third\-party systems using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.<\/span>
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    • Collaborate with stakeholders to translate business requirements into technical solution architectures.<\/span>
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    • Guide platform scalability, performance optimization, security controls, and compliance initiatives.<\/span>
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    • Conduct architecture reviews and provide technical leadership across ServiceNow initiatives.<\/span>
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    • Ensure alignment with enterprise security standards, regulatory requirements, and operational best practices.<\/span>
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    • Support platform roadmap planning, upgrade strategies, and long\-term governance initiatives.<\/span>
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    • Troubleshoot complex platform and integration issues while providing strategic recommendations.<\/span>
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    • Create and maintain architecture documentation, technical roadmaps, implementation plans, and solution diagrams.<\/span>
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    • Communicate technical concepts and architectural recommendations effectively to both technical and non\-technical audiences.<\/span>
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      Preferred Qualifications<\/span>
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      • Experience supporting state, local, or federal government organizations.<\/span>
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      • Experience working in FedRAMP\-authorized or similarly regulated cloud environments.<\/span>
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      • ITIL v4 Foundation Certification.<\/span>
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      • Experience leading enterprise\-scale ServiceNow platform transformations and modernization programs.<\/span>
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      • ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).<\/span>
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      • Security+ or similar cybersecurity certification.<\/span>
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        Required Certifications<\/span>
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        • ServiceNow Certified System Administrator (CSA)<\/span>
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        • ServiceNow Certified Implementation Specialist (CIS) \u2013 ITSM or ITOM preferred<\/span>
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        • ServiceNow Certified Technical Architect (CTA) preferred<\/span>
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          Requirements<\/h3>
        • Bachelor\u2019s degree in Information Systems, Computer Science, Engineering, or related field, or equivalent professional experience.<\/span>
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        • Minimum 8 years of overall IT experience.<\/span>
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        • Minimum 5 years of ServiceNow architecture experience in enterprise environments.<\/span>
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        • Expert\-level knowledge of ServiceNow platform architecture, governance, and administration.<\/span>
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        • Strong experience designing enterprise ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, and Service Mapping.<\/span>
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        • Experience architect integrations using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.<\/span>
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        • Strong understanding of platform scalability, security, compliance, and governance best practices.<\/span>
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        • Experience working in highly regulated, secure, or government environments.<\/span>
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        • Strong knowledge of Agile Scrum methodologies and related tools such as Jira, Azure DevOps, or ServiceNow Agile Development.<\/span>
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        • Excellent verbal and written communication skills with the ability to lead technical discussions and executive\-level conversations.<\/span>
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        • Ability to work onsite five days per week in Columbus, Ohio.<\/span>
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          Benefits<\/h3>
        • 401(k)<\/span>
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        • 401(k) matching<\/span>
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        • Dental insurance<\/span>
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        • Employee assistance program<\/span>
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        • Flexible spending account<\/span>
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        • Health insurance<\/span>
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        • Health savings account<\/span>
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        • Life insurance<\/span>
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        • Paid time off<\/span>
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        • Parental leave<\/span>
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        • Professional development assistance<\/span>
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        • Referral program<\/span>
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        • Retirement plan<\/span>
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        • Tuition reimbursement<\/span>
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        • Vision insurance<\/span>
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