ServiceNow Business Analyst

Job details mentioned below
Title: Business Analyst
Duration: 12+ Months
Location: Raleigh NC

Description (including, but not limited to):
Managing business analysis work or projects with distinct deliverables to a solution
Identifying and documenting business processes, issues, value levers, metrics, and capabilities
Collecting, organizing, and analyzing data
Completing analysis and documentation of as-is capabilities
Conducting interviews to gather business requirements
Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking
Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.
Supporting change management and communications programs and activities
Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks

Required Skills
Proven experience in business process analysis, requirements development, implementation, testing and documentation
Working knowledge of the application development life cycle
Strong analytical and conceptual skills
Proven working knowledge of business process improvement and process modeling
Demonstrated strong written and verbal communication skills and experience with Microsoft Suite
The ability to take complex end-user requirements to automated process workflow
Ability to work independently and with a team
Implementing business processes in ServiceNow

All your information will be kept confidential according to EEO guidelines.