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Truviq Systems

ServiceNow_Business Analyst

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Experience : <\/b>4+ Years
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Location: <\/b>Hyderabad On Site
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Notice Period : <\/b>Immediate to 30 Days<\/div>

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Role Summary: <\/b>Serve as the bridge between Client\u2019s support and operations business processes and standard ServiceNow ITSM workflows. This role will assess / analyze existing 1P systems (i.e. internal ticketing systems) and design transition paths toward SN Incident, Case, Change, and Knowledge modules with minimal customization.
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Requirements<\/h3>
Key Responsibilities:<\/b>
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  • Map (and document where needed) current support ops workflows and data models<\/span>
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  • Translate business requirements into SN\-compatible process designs
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  • Design resolver flows, approval chains, and support group hierarchies
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  • Lead fiunctional workshops with stakeholders and support teams
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  • Collaborate with Client\u2019s product managers and BSAs to ensure fit\-fior\-purpose designs
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  • Document all learnings / decisions. Conduct defined level ofi Knowledge Transfier back to a Client\u2019s on periodic basis
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    Required Experience:<\/b>
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    • 4+ years in ITSM process consulting or fiunctional roles<\/span>
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    • Expertise in SN modules: Incident, Change, Case, SAM, Knowledge
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    • Familiarity with large enterprise ops and legacy\-to\-SaaS migration strategies
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    • Excellent documentation, stakeholder engagement, and migration planning skills
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