ServiceNow Customer Administrator

The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities

• Create new applications, modules, and tables

• Build reports, gauges, and homepages

• Create and track Service Catalog requests, and items with variables

• Follow the notification process back to the Business Rule

• Create and use update sets to facilitate moving customizations between your instances

• Create an Access Control Rule (ACL)

• Custom scripting

• Answering "how to" technical and application configuration questions

• Facilitating roll out of new applications and modules

• Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:

• Web applications, networks, protocols and email (SMTP, POP3)

• Understanding of enterprise IT architecture

• Experience with database manipulation via a programming language

Experience in these areas is a plus:

• Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.

All your information will be kept confidential according to EEO guidelines.