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MORGAN MCKINLEY PTE. LTD.

ServiceNow Developer

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Role Summary

The ServiceNow Developer is responsible for designing, developing, and supporting ServiceNow solutions across ITSM and related modules.

This role requires strong hands-on development skills, the ability to translate requirements into technical solutions, and collaboration with architects and senior developers to deliver scalable and maintainable implementations.

Roles & Responsibilities

Development & Configuration

  • Perform hands-on development using:
  • Business Rules, Script Includes, UI Policies, Client Scripts
  • Flow Designer, IntegrationHub, Service Catalog, Workflows
  • Configure and customize ITSM modules (Incident, Problem, Change, Request)
  • Develop solutions aligned with OOTB-first and best practice approach
  • Support data loads, transformations, and basic data validation

Solution Design & Delivery

  • Translate business requirements into technical designs with guidance from senior team members
  • Participate in design discussions, solution walkthroughs, and sprint planning
  • Contribute to low-to-medium complexity customizations while minimizing technical debt
  • Support testing (unit, system, UAT) and defect resolution

Integrations & Technical Support

  • Develop and support integrations using:
  • REST / SOAP APIs
  • MID Server (basic exposure)
  • Assist in troubleshooting issues, debugging scripts, and resolving defects
  • Support production issues and hyper care activities as part of the team

Collaboration & Stakeholder Interaction

  • Work closely with Architects, Leads, Project Managers, and Functional teams
  • Participate in customer discussions for requirement clarification
  • Provide updates on development progress and risks

Quality & Best Practices

  • Follow coding standards, platform guidelines, and security practices
  • Participate in code reviews and peer reviews
  • Ensure solutions are scalable, maintainable, and upgrade-friendly

Requirements:

  • Hands-on experience with: ITSM modules (Incident, Problem, Change, Request, Service Catalog)
  • CMDB (basic understanding)
  • Scripting: JavaScript, Glide APIs (server-side & client-side)
  • Integration fundamentals: REST / SOAP APIs
  • Basic understanding of ACLs, security concepts, and performance considerations
  • 3–4 years of hands-on ServiceNow development experience
  • Experience working on end-to-end ServiceNow implementations or enhancements
  • ServiceNow certifications (preferred): CSA, CIS, CAD

Morgan McKinley Pte Ltd
Lay Sihua

EA Licence No.: 11C5502

EA Reg No.: R23114633