Servicenow Lead Developer - Phoenix, AZ (Remote)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, HUMAC INC., is seeking the following. Apply via Dice today! Job Title: Servicenow Lead Developer Location: Phoenix, AZ (Remote) All candidates must be eligible to convert to an FTE. Candidate must be local to Arizona and available for an F2F Interview. Required Skills * 5 or more years of ServiceNow experience in a technical role such as developer, Analyst, or technical lead with a Business Analyst background * Ability to translate business requirements (This must be on the resume) Preferred Skills * Experience with ServiceNow Public Sector Digital Services (PSDS) * Solid understanding of integrations, identity concepts including SSO, OIDC and SAML, and API fundamentals including JSON and REST Job Description: * Serve as the primary technical owner of the AtoZ ServiceNow implementation, ensuring platform quality, performance, and scalability. * Oversee and manage the ServiceNow technical backlog in Jira, including enhancements, bugs, maintenance tasks, and modernization initiatives. * Review and validate solution architecture, workflows, and technical decisions provided by the MVP and long term vendor development teams. * Provide hands-on configuration or development support as needed to troubleshoot issues or validate platform behavior. * Act as the main technical point of contact between AtoZ and maintenance and vendor development teams. * Review vendor designs, technical documentation, and proposed solutions to ensure alignment with best practices and program goals. * Participate in evaluating vendor SOW responses and technical proposals during procurement cycles. * Support agency onboarding by joining integration meetings and providing technical expertise related to ServiceNow capabilities such as notifications, workflows, catalog use, and routing. * Collaborate with the AtoZ Identity Platform and agency technical teams to ensure successful authentication, attribute flow, and notification patterns. * Support the AtoZ Program Manager in translating business priorities into technical execution plans. * Lead planning for platform upgrades, modernization efforts, and release cycles. * Ensure compliance with accessibility, security, and state technology policies and standards. * Actively participate in agile ceremonies, including Sprint Planning, Backlog Refinement, Standups, Reviews, and Retrospectives. * Prepare technical stories, acceptance criteria, and testing requirements. * Ensure all ServiceNow work is delivered in alignment with product goals, timelines, and quality standards. * Maintain technical documentation, diagrams, workflow maps, and configuration details. * Recommend improvements to platform stability, performance, and long-term scalability. * Stay informed of ServiceNow roadmap updates and new platform capabilities. Required Qualifications: * 5 or more years of ServiceNow experience in a technical role such as developer, architect, or technical lead. * Experience with ServiceNow Public Sector Digital Services (PSDS), including case management, constituent engagement, public sector workflows, or related modules. * Strong understanding of ServiceNow architecture, configuration, workflows, scripting, and platform best practices. * Experience overseeing vendor development teams or external technical partners. * Ability to translate business requirements into technical stories, tasks, and execution plans. * Strong communication skills and ability to explain complex technical topics to non-technical stakeholders. Preferred Qualifications: * Hands-on experience with ServiceNow Notifications, Catalog Items, Flow Designer, and Integration Hub. * Experience working in agile or iterative development environments. * Solid understanding of integrations, identity concepts including SSO, OIDC and SAML, and API fundamentals including JSON and REST. * Familiarity with government, public sector, or highly regulated environments. * Experience participating in technical evaluation during procurement processes. * Knowledge of platform upgrade planning, release management, and long-term maintenance strategies. * Experience supporting cross-system integrations or coordinating between multiple technical teams. * Ability to build technical diagrams, architecture visuals, and integration flow documentation.