Minimum Experience \- <\/b>7 years<\/span>
<\/p>Maximum Experience\-<\/b>11 years<\/span>
<\/p>Location \- <\/b>Hyderabad<\/span>
<\/p>Mandatory Skills \-<\/b> ServiceNow, ITSM, ITOM, HRSD, Integrations<\/span>
<\/p>The candidate will be responsible for designing, deploying, and managing ServiceNow applications development and solutions that meet both current and anticipated requirements.<\/span>
<\/p><\/span><\/span><\/span><\/div><\/span>
Requirements<\/h3>Responsibilities:<\/b><\/span>
<\/p>- Expertise in ServiceNow development and applications/ modules ITSM, ITOM<\/span>
<\/span><\/li>- Define technical solutions for architecture and design that are aligned with clients\u2019 business problems and ServiceNow implementation best practices<\/span>
<\/span><\/li>- Lead the ServiceNow support and development work<\/span>
<\/span><\/li>- Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods<\/span>
<\/span><\/li>- Strong technical skills in ServiceNow, including scripting, development, and testing.<\/span>
<\/span><\/li>- Develop and document integration blueprints, including data mapping, transformation, and workflow orchestration.<\/span>
<\/span><\/li>- ServiceNow Advisory to customer on platform capabilities<\/span>
<\/span><\/li>- Will be able to demo ServiceNow product capabilities to customers<\/span>
<\/span><\/li>- Collaborate with Business Functional team members to write/estimate stories<\/span>
<\/span><\/li>- Hands\-on development experience in ServiceNow Platform<\/span>
<\/span><\/li>- Can handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required<\/span>
<\/span><\/li>- Provide mentorship to developers and platform engineers on technical design standards and best practices<\/span>
<\/span><\/li>- Assist in identifying and implementing key business KPI metrics<\/span>
<\/span><\/li>- Develop, document, implement, and maintain ServiceNow governance processes, procedures, and policies<\/span>
<\/span><\/li>- Create and maintain design, SOP, training related documentation<\/span>
<\/span><\/li>- Design, develop, and deploy new ServiceNow functionalities<\/span>
<\/span><\/li>- Identify, investigate and resolve ServiceNow issues<\/span>
<\/span><\/li>- Design and deploy ServiceNow Integrations<\/span><\/span>
<\/li><\/ul>Required Qualifications<\/b><\/span>
<\/p>- Experience with key technologies relevant to ServiceNow integration solutions<\/span><\/span>
<\/span><\/li>- Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.<\/span>
<\/span><\/li>- Excellent interpersonal skills, customer centric attitude, and situational awareness<\/span>
<\/span><\/li>- Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum<\/span>
<\/span><\/li>- 8+ years working on the ServiceNow platform<\/span>
<\/span><\/li><\/ul><\/div>
ServiceNow certifications<\/b><\/span>
<\/div>ServiceNow Certified Administrator(Must have)<\/span>
<\/div>ServiceNow implementation specialist( Preferred)<\/span>
<\/div>͏Do:<\/b><\/span>
<\/p>1. Instrumental in understanding the requirements and design of the product/ software<\/span>
<\/p>- Develop software solutions by studying information needs, studying systems flow, data usage and work processes<\/span>
<\/li>- Investigating problem areas followed by the software development life cycle<\/span>
<\/li>- Facilitate root cause analysis of the system issues and problem statement<\/span>
<\/li>- Identify ideas to improve system performance and impact availability<\/span>
<\/li>- Analyze client requirements and convert requirements to feasible design<\/span>
<\/li>- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements<\/span>
<\/li>- Conferring with project managers to obtain information on software capabilities<\/span>
<\/li><\/ul>͏<\/b><\/span>
<\/p>2. Perform coding and ensure optimal software/ module development<\/span>
<\/p>- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software<\/span>
<\/li>- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases<\/span>
<\/li>- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.<\/span>
<\/li>- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system<\/span>
<\/li>- Ensuring that code is error free or has no bugs and test failure<\/span>
<\/li>- Preparing reports on programming project specifications, activities and status<\/span>
<\/li>- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns<\/span>
<\/li>- Compile timely, comprehensive and accurate documentation and reports as requested<\/span>
<\/li>- Coordinating with the team on daily project status and progress and documenting it<\/span>
<\/li>- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders<\/span>
<\/li><\/ul>͏<\/b><\/span>
<\/p>3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution<\/span>
<\/p>- Capturing all the requirements and clarifications from the client for better quality work<\/span>
<\/li>- Taking feedback on the regular basis to ensure smooth and on time delivery<\/span>
<\/li>- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.<\/span>
<\/li>- Consulting with engineering staff to evaluate software\-hardware interfaces and develop specifications and performance requirements<\/span>
<\/li>- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code<\/span>
<\/li>- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation<\/span>
<\/li>- Ensure good quality of interaction with customer w.r.t. e\-mail content, fault report tracking, voice calls, business etiquette etc<\/span>
<\/li>- Timely Response to customer requests and no instances of complaints either internally or externally.<\/span>
<\/li><\/ul> <\/div><\/span><\/span><\/span><\/span>
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