ServiceNow Pleno Technical Consultant Core Platform/ITSM - Advanced English (Brazil)

Ondaro is with you for what comes next.

Ondaro is looking for a motivated and collaborative ServiceNow Pleno Technical Consultant – Core Platform/ITSM to join our growing ServiceNow team. In this role, you will be responsible for designing, configuring, and implementing ServiceNow Core Platform and ITSM solutions that help organizations streamline service delivery, improve operational efficiency, and enhance user experiences. You will work closely with architects, developers, and business stakeholders to deliver high-quality solutions, provide technical guidance, and contribute to the continuous improvement of ServiceNow processes and capabilities while further developing your expertise in a dynamic and innovative environment.

What you’ll be doing:

Actively contribute to the design and implementation of solutions on the ServiceNow platform, focusing on Core Platform and ITSM.
Develop and configure integrations of third-party systems with ServiceNow using REST, SOAP, APIs, and MID Server.
Participate in the full development lifecycle (architecture, coding, testing, and deployment) ensuring ServiceNow best practices.
Actively participate in technical refinements, translating business requirements into precise technical specifications.
Participate in code reviews, collaborate with the technical team, and ensure the quality of deliverables.
Engage in meetings, assist in solution presentations, and align technically with international clients and stakeholders.

What you’ll bring to the table:

Solid experience in Core Platform (Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, ACLs).
Practical experience in the implementation and customization of the ITSM module (Incident, Problem, Change, Service Catalog, CMDB).
Experience building Integrations (REST, SOAP, inbound/outbound integrations, Web Services, import sets, and transform maps).
Solid knowledge of JavaScript, HTML, CSS, XML, and JSON.
Fluent English (Mandatory): Ability to communicate effectively in technical meetings and interact daily with global clients and teams (e.g., USA, Canada).
Active ServiceNow Certifications.Previous experience in consulting firms.
Knowledge of other modules (such as HRSD, CSM, ITOM) or familiarity with Service Portal and advanced widgets.
Experience with Agile methodologies (Scrum/Kanban).