ServiceNow Program Manager

Ondaro is with you for what comes next.

Ondaro is currently seeking a ServiceNow Project Manager to lead the delivery and coordination of ServiceNow implementation and enhancement projects. As an Ondaro Program Manager, you will lead complex, client-facing programs focused on ServiceNow platform implementations, digital transformation, business process reengineering, and organizational change management.

What You'll Be Doing:

• Lead the planning, execution, and delivery of ServiceNow implementation projects for clients, including configuration, customization, integration, and deployment across modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery.
• Oversee end-to-end digital transformation programs, incorporating technologies like AI, automation, and cloud solutions to enhance client operational efficiency and competitiveness.
• Oversee business process analysis and redesign, identifying opportunities for optimization and aligning processes with client strategic objectives.
• Develop and execute organizational change management strategies, including stakeholder engagement, training programs, communication plans, and resistance management to ensure client adoption of new systems and processes.
• Collaborate with client teams and internal cross-functional groups (e.g., IT, operations, finance, HR) to define program scope, timelines, budgets, and deliverables.
• Monitor program progress, proactively identify risks and issues, and implement mitigation strategies using agile or waterfall methodologies tailored to client needs.
• Track and report key performance indicators (KPIs) to clients and internal leadership, ensuring projects are delivered on time, within budget, and to quality standards.
• Build and maintain strong client relationships, acting as a trusted advisor and ensuring high levels of client satisfaction.
• Manage vendor relationships, including ServiceNow partners, and oversee contract negotiations and performance to support client engagements.
• Drive continuous improvement by evaluating program outcomes, gathering client feedback, and incorporating lessons learned into future engagements.

What You’ll Bring to the Table:

• Bachelor’s degree in business administration, Information Technology, Project Management, or a related field; Master's degree preferred.
• 7+ years of experience in program management within a professional services or consulting environment, with at least 3 years focused on ServiceNow implementations or similar enterprise software platforms.
• Proven success in delivering digital transformation projects, including business process management (BPM) and organizational change management (OCM) for external clients.
• Certification in ServiceNow (e.g., Certified Implementation Specialist), PMP, Prosci Change Management, or equivalent.
• Strong understanding of ITIL frameworks, agile methodologies, and digital tools such as RPA, AI, or analytics platforms.
• Experience managing client-facing budgets over $1M and leading teams of 10+ members in a matrixed environment.
• Exceptional client-facing skills, with a track record of building trusted advisor relationships
• Strong leadership and organizational skills with the ability to manage multiple ServiceNow projects and priorities simultaneously.
• Excellent communication and stakeholder management skills, with the ability to engage effectively with technical teams, business users, and executive leadership.
• Proven ability to lead cross-functional teams in a collaborative and delivery-focused environment.
• Strong problem-solving and decision-making capabilities, with a proactive approach to identifying and mitigating risks and blockers.
• Expertise in ServiceNow platform architecture and best practices.
• Proficiency in business process modeling tools (e.g., Visio, Lucidchart) and change management frameworks.
• Outstanding communication and presentation skills for engaging diverse client stakeholders.
• Ability to navigate complex client environments and adapt to evolving project requirements.
• Proficiency in project management software such as ServiceNow SPM or Microsoft Project.

Perks? Oh, yes.

Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people and support your continued education and career development.

We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Ondaro LLC, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube!

Ondaro LLC (“Ondaro”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Note: Base salary range is $120,000 to $142,000. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.