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Hudson IT and Manpower

ServiceNow Software Engineer IV

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Executive Summary

This is not a traditional ServiceNow developer position. The role is essentially a ServiceNow Platform Engineer / Change Governance Lead / Unauthorized Change Detection Program Manager responsible for building and operating an enterprise-wide control framework that identifies unauthorized system changes across infrastructure, applications, databases, and mainframe environments.

The successful candidate will need a combination of:

  • ServiceNow Platform expertise

  • ITIL Change Enablement knowledge

  • Event Management / ITOM experience

  • Security and compliance mindset

  • Financial services governance experience

  • Strong Business Analysis and stakeholder management skills

  • Automation and workflow design capabilities

  • Location: Madisonville (Cincinnati, OH)

  • Experience: 7–15+ Years

Required Skills Breakdown

Critical Skills (Must Have)

ServiceNow Platform (10/10)

Candidate should possess:

  • ServiceNow Change Management

  • Event Management (ITOM)

  • CMDB

  • CSDM

  • Flow Designer

  • IntegrationHub

  • ServiceNow Workflow Automation

  • Dashboard Creation

  • Reporting

Change Management / ITIL (10/10)

Must understand:

  • Change Enablement

  • CAB Processes

  • Change Reconciliation

  • Unauthorized Change Detection

  • Incident Correlation

  • Problem Management

  • ITIL 4 Framework

Business Analysis (9/10)

This role requires:

  • Requirements gathering

  • Process mapping

  • Workflow design

  • Data mapping

  • Stakeholder interviews

  • Gap analysis

  • Governance documentation

Security & Compliance (8/10)

Experience with:

  • Change controls

  • Audit evidence collection

  • Regulatory compliance

  • Control design

  • Risk management

  • Financial services controls

Integration Experience (8/10)

Must demonstrate experience integrating:

  • ServiceNow

  • Tripwire

  • Monitoring tools

  • Mainframe systems

  • Enterprise applications

JavaScript / Scripting (7/10)

Experience with:

  • ServiceNow scripting

  • Business Rules

  • Script Includes

  • API Integrations

  • Event processing

Nice-to-Have Skills

Tripwire

Particularly valuable because it is specifically called out in the environment.

Mainframe Experience

Especially:

  • DB2

  • SAVER

  • Enterprise batch processing

Financial Services Experience

Strong preference for candidates from:

  • Banking

  • Insurance

  • Brokerage

  • Financial Technology

Certifications

Highly desirable:

  • ITIL 4 Managing Professional

  • ServiceNow CIS

  • ServiceNow CAD

  • CISA

  • CISM

  • CRISC

Required Skills

  • ServiceNow Change Management

  • ServiceNow ITOM / Event Management

  • CMDB (Configuration Management Database)

  • CSDM (Common Service Data Model)

  • Flow Designer

  • IntegrationHub

  • ServiceNow Workflow Automation

  • Dashboard & Report Development

  • ITIL Change Enablement

  • CAB (Change Advisory Board) Processes

  • Change Reconciliation

  • Unauthorized Change Detection

  • Incident & Problem Management

  • Business Analysis & Requirements Gathering

  • Process Mapping & Workflow Design

  • Data Mapping & Gap Analysis

  • Stakeholder Management

  • Governance Documentation

  • Security Controls & Compliance

  • Audit & Risk Management

  • ServiceNow Integrations

  • JavaScript / ServiceNow Scripting

  • Business Rules & Script Includes

  • API Integrations

  • Financial Services Governance