Services Product Manager for Thermal Systems (Global)

Global Product Manager – Thermal Services

Vertiv | Global Services Business Unit

Role Overview

The Global Product Manager – Thermal Services is responsible for defining, developing, and scaling Vertiv’s global thermal lifecycle service portfolio, encompassing project-based services through long-term lifecycle offerings. This role owns the end‑to‑end service offering strategy for thermal products, ensuring services are standardized, scalable, serviceable, and aligned to customer reliability, efficiency, and uptime outcomes.

The role partners closely with R&D, engineering, thermal product management, regional execution teams, external partners, and digital organizations to translate thermal technology into globally deployable service offerings that regions can consistently sell, deliver, and scale.

Key Responsibilities

Service Portfolio Strategy & Development

• Define and own the global thermal services portfolio strategy across the service lifecycle, from project services (e.g., commissioning, startup, validation) to recurring and advanced lifecycle services

• Translate customer requirements for uptime, energy efficiency, compliance, and risk reduction into standardized thermal service offerings

• Develop clear service definitions, including scope, entitlements, deliverables, and differentiation across service tiers

Global Deployment & Regional Enablement

• Lead global rollout of thermal service offerings, ensuring consistent adoption and execution across regions

• Develop and maintain standardized service artifacts including:

• Statements of Work (SOWs)

• Standard Operating Procedures (SOPs)

• Service delivery playbooks and enablement materials

• Balance global standardization with regional flexibility to meet local market, regulatory, and customer requirements

New Service Launch & Cross‑Functional Collaboration

• Partner with R&D, engineering, and product teams to influence thermal product designs for serviceability, digital readiness, and lifecycle support

• Collaborate with regional execution teams and external service partners to define scalable delivery models

• Lead introduction of new thermal service offerings through pilots, refinement, and global deployment

Commercialization & Value Pricing

• Define value‑based pricing frameworks aligned to customer outcomes such as uptime, energy efficiency, asset life extension, and operational risk reduction

• Partner with Sales, Finance, and Services leadership to establish pricing guidance, margin expectations, and commercial models

• Support sales enablement through clear positioning, value propositions, and customer ROI narratives

Lifecycle Performance Management

• Monitor service adoption, execution quality, customer satisfaction, and financial performance

• Leverage field feedback, performance data, and installed base insights to continuously refine service offerings

• Drive continuous improvement in service consistency, scalability, and customer outcomes

Qualifications

• Bachelor’s degree in Engineering or a related technical field

• 7–12+ years of experience in lifecycle services, service product management, thermal infrastructure, or related roles

• Strong understanding of thermal systems and cooling technologies in critical environments

• Proven experience working cross‑functionally with engineering, R&D, regional execution teams, and external partners

• Demonstrated ability to operate in a global, matrixed organization and drive alignment across regions

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.