FreeHire

dinotech

Settlements Agent

Show

We're looking for a detail-oriented and proactive Settlements Agent to join our growing Operations team.

In this role, you'll be responsible for ensuring player withdrawals are processed accurately and efficiently, payment issues are resolved quickly, and financial controls remain strong as we scale. You'll work at the heart of our payment operations, helping to safeguard the business while delivering a seamless experience for our players.

If you're someone who enjoys problem-solving, working with numbers, investigating payment issues, and making sure nothing falls through the cracks, we'd love to hear from you.


What You'll Be Doing



Managing Withdrawals

  • Review and process player withdrawal requests within approved limits and service level agreements.
  • Ensure all payouts meet internal policies, approval thresholds, and applicable KYC and risk requirements.
  • Maintain accuracy while balancing speed and customer experience.
  • Monitor payment activity to ensure smooth and efficient transaction processing.

Resolving Payment Issues

  • Investigate and resolve missing deposits, delayed withdrawals, and payment-related queries.
  • Support players through chat and internal support channels when payment issues arise.
  • Work closely with Payment Service Providers (PSPs) to resolve escalations and outstanding cases.
  • Deliver clear, timely communication throughout the resolution process.

Owning Reconciliations & Financial Controls

  • Perform daily reconciliations across payment systems and providers.
  • Identify discrepancies, investigate variances, and ensure accurate financial records.
  • Monitor incoming and outgoing transactions to maintain financial integrity.
  • Support the continuous improvement of payment and reconciliation processes.

Managing PSP Relationships & Escalations

  • Handle PSP-related escalations and operational issues.
  • Manage withdrawal escalations and payment exceptions in line with internal procedures.
  • Process credit card whitelisting requests and related payment controls.
  • Work collaboratively with providers to ensure issues are resolved efficiently.

Supporting Risk Management

  • Identify unusual, high-value, or potentially suspicious transactions.
  • Escalate complex cases to senior stakeholders when required.
  • Collaborate with KYC, Risk, and Abuse Detection teams to support investigations and account reviews.
  • Help ensure payment operations remain secure and compliant.

Chargeback Management

  • Review and investigate chargeback notifications received from payment providers.
  • Assess account activity and transaction history to identify potential fraud or abuse.
  • Support evidence gathering and representment submissions where applicable.
  • Apply account restrictions and controls when required.
  • Maintain accurate records and contribute to preventative measures that reduce future chargebacks.



What We're Looking For

You don't need to tick every box, but you'll likely be a great fit if you have:

  • Experience in payments, settlements, finance operations, customer operations, fraud, risk, or gaming operations.
  • Strong attention to detail and a high level of accuracy.
  • Excellent problem-solving and investigative skills.
  • Confidence working with financial data and transaction records.
  • The ability to manage multiple priorities in a fast-paced environment.
  • Strong communication skills and a customer-focused mindset.
  • Experience working with payment providers, reconciliations, or transaction processing is a plus.



Why Join Us?

  • Make a direct impact on a critical area of the business.
  • Play a key role in delivering a smooth and trusted payment experience for players.
  • Work with talented teams across Operations, Payments, Risk, and Compliance.
  • Be empowered to take ownership, solve problems, and improve processes.
  • Join a growing business where your contribution is visible and valued.



Success in This Role Looks Like

  • Withdrawals are processed accurately and within agreed timeframes.
  • Payment issues are resolved quickly and effectively.
  • Reconciliations are completed accurately with minimal discrepancies.
  • Financial risks are identified and addressed proactively.
  • Strong operational controls support both business growth and player trust.
  • Players enjoy a fast, reliable, and seamless payout experience.


What We Offer:

  • Competitive Salary.
  • Health Insurance & Fitness Benefit.
  • Free Parking.
  • Weekly Team meals.
  • Team-building events and parties.
  • Learning & Development opportunities.
  • A great working environment.