#SGunited Jobs Customer Care Executive

Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.

- Resolve at least 90% queries received on the first instance without escalation.

- Ensure accurate data logging into the CRM system in compliance with internal standards.

- Able to identify problems and make recommendation for change or improvements.

- Able to assess issue severity, distinguishing between life-threatening situations, red flags, and normal feedback.

- Build and maintain positive, trusting relationships with customers through open and empathetic communication.

- Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging incontinuous learning to broaden knowledge relevant to the role.

- Participate in cross-training to expand expertise in other domains

- Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policiesand requirements.

- Perform any ad-hoc tasks assigned