SHARED SERVICES

Global End‑to‑End Background Verification

• Manage complete BGV cycles for candidates across US, UK, India, and ROW regions.
• Conduct checks such as:
  • Employment & Experience Verification
  • Education Verification
  • Identity Checks
  • Address Verification
  • Reference Checks
  • Criminal/Court Record Checks
  • Database & Sanctions Screening (as per region)
  • Drug Screening (primarily for US roles)
• Review and validate documents for authenticity based on regional norms.

2. Region-Specific Compliance & Process Adherence

• US: Familiarity with FCRA guidelines, SSN validation, I‑9 related documentation, and county/state-level criminal checks.
• UK: Understanding of BPSS, DBS checks, Right-to-Work checks, and past employer references as required under UK hiring laws.
• India: Knowledge of NSR, UAN-based verification, police verification norms, and standard corporate BGV requirements.
• ROW: Manage country-specific checks based on local employment laws, government regulations, and client requirements.
• Ensure GDPR, data privacy, and confidentiality compliance across all regions.

3. Stakeholder, Candidate & Vendor Management

• Collaborate closely with Talent Acquisition, HRBPs, hiring managers, onboarding teams, and global compliance teams.
• Communicate with candidates to request documents, clarify queries, and resolve discrepancies or red flags.
• Coordinate with global BGV vendors, track SLAs, manage escalations, and audit vendor performance.
• Work with internal auditors and regional HR to support compliance reviews.

4. Risk Assessment & Escalation Handling

• Analyze verification outcomes and classify cases based on risk levels.
• Prepare detailed discrepancy reports for high‑risk or sensitive cases.
• Recommend decision outcomes and guide HR/leadership on potential hiring risks.
• Handle complex or multi-country escalations.

5. Reporting, Documentation & Systems Updates

• Maintain accurate and audit-ready BGV records for all regions.
• Generate weekly/monthly MIS including:
  • TAT (Turnaround Time)
  • SLA compliance
  • Pending closures
  • High-risk cases
  • Region-wise insights
• Update BGV status in HRMS/ATS tools globally.

6. Process Enhancement

• Identify gaps or pain points in existing BGV workflows.
• Work on global standardization, automation, and digitization initiatives.
• Support policy updates, compliance audits, and cross‑regional process improvements.
• Train new joiners or junior team members on multi-region BGV standards.

Required Qualifications & Experience

Education

• Masters degree in Human Resources, Business Administration, Compliance, or equivalent.

Experience

• 4–6 years of hands-on experience in background verification, HR operations, compliance, or global onboarding.
• Strong exposure to BGV processes across multiple regions (US, UK, India; ROW preferred).

Technical & Functional Skills

• Expertise in multi-country BGV regulations, document validation, and risk assessment.
• Knowledge of FCRA, GDPR, BPSS/DBS norms, and India/global BGV compliance standards.
• Experience with HRMS/ATS systems (Workday, SuccessFactors, Taleo, etc.).
• Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards).
• Ability to manage high-volume BGV cases across time zones.