SME - M365
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Job Title: SME - M365
Key Responsibilities
Operational & Team Management
- Supervise day-to-day operational activities and team performance.
- Conduct and drive weekly/monthly reviews covering performance, projects, backlog, and continuous improvement.
- Delegate tasks effectively, ensuring timely updates and SLA adherence.
- Motivate and guide team members to achieve organizational goals.
- Deliver training, mentoring, and feedback while maintaining proper documentation and accountability.
Technical Responsibilities
- Troubleshoot complex M365 issues with minimal supervision.
- Contribute to service enhancements and technology improvements.
Active Directory & Access Management
- Manage object lifecycle in Active Directory (users, groups, workstations, servers).
- Perform regular housekeeping activities to maintain a clean and efficient OU structure.
- Process access requests in accordance with defined processes and authorizations.
- Handle requests for group drive mappings, computer accounts, application accounts, etc.
Service Delivery
- Ensure achievement of predefined KPIs and SLA targets.
- Maintain high levels of service quality and customer satisfaction.
Requirements
Education & Experience
- Graduate or higher in any discipline.
- Minimum 1–2 years of experience in people management.
- Minimum 6 months of hands-on experience in:
- M365 support environments
- Active Directory management
- Enterprise technical support
Technical Skills
- Good understanding of Microsoft 365 services.
- Working knowledge of Active Directory administration.
- ITIL knowledge preferred.
Soft Skills
- Excellent verbal and written communication skills in English.
- Strong organizational and leadership abilities.
- Customer-focused mindset with strong problem-solving skills.
- Ability to collaborate with global teams and manage competing priorities.
- Strong documentation and analytical skills.
Work Pattern
- 24x5 rotational shifts supporting global time zones.
- Availability for on-call support during weekends and public holidays for critical issues.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”