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Bevatel

SMS Account Manager - KSA

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Job Summary<\/b>
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We are hiring an SMS \- Technical Support Engineer<\/b> to monitor SMS services, troubleshoot delivery issues, and ensure stable and high\-quality messaging performance with local and international operators.
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Key Responsibilities<\/b>
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  • Monitor SMS traffic, delivery reports, and system performance.
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  • Troubleshoot SMS delivery failures, delays, and routing issues.
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  • Analyze logs and SMS error codes across platforms and gateways.
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  • Coordinate with aggregators, telecom operators, and vendors to resolve incidents.
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  • Escalate complex issues when needed and follow up until resolution.
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  • Support client onboarding, testing, and configurations.
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  • Prepare incident reports, RCA, and performance reports.
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  • Ensure SLA compliance and participate in on\-call support when required.
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    Requirements<\/h3>
    • Experience in SMS operations, telecom, or messaging platforms.
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    • Good understanding of SMS routing, delivery reports, and troubleshooting.
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    • Familiar with SMS protocols and gateways (SMPP, HTTP APIs is a plus).
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    • Strong analytical and communication skills.
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    • Ability to work under pressure and handle incidents.<\/span>
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