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Bevatel

SMS Routing & Quality Specialist

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Role Purpose<\/span><\/span><\/b>
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Responsible for ensuring optimal SMS routing performance, delivery quality, regulatory
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compliance, and cost efficiency across Bevatel messaging platform. The role supports
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Enterprise and Wholesale operations by proactively monitoring live traffic, managing
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routing decisions, mitigating quality issues, and ensuring SLA adherence.
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Core Responsibilities<\/b><\/span>
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  • Manage SMS route selection, optimization, and failover strategies
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  • Monitor delivery rates, latency, and routing quality across all destinations.
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  • Conduct route testing, bench marking, and validation activities
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  • Prevent spam, fraud, and traffic abuse through proactive and reactive controls
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  • Enforce Sender ID governance and operator compliance requirements
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  • Analyst blocking issues, identify root causes, and implement mitigation actions
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  • Optimize routing costs while protecting service margins
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  • Coordinate with providers and carriers to resolve quality and routing issues
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  • Prepare routing performance reports and recommendations for management<\/span><\/span>
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    Requirements<\/h3>
    Education & Experience
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    • Bachelor\u2019s degree
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    • Minimum 2\-3 years of experience in SMS routing, quality, or messaging operations
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    • Proven experience working with messaging platforms, carriers, and service providers
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    • Previous experience operating within the KSA market is highly preferred.<\/span><\/span>
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      Skills & Competencies<\/b><\/span>
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      • Strong analytical and problem\-solving skills
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      • High attention to detail and quality standards
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      • Proficiency in Excel and operational reporting tools
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      • Solid understanding of SMS routing models and delivery flows
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      • Knowledge of spam control, Sender ID governance, and operator compliance
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      • Strong communication skills in English
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      • Ability to work under pressure, manage multiple priorities, and meet SLAs
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      • Team\-oriented with a proactive and accountable mindset<\/span><\/span>
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