Social Media and Community Assistant
Social Media and Community Assistant
Location: Remote, LATAM
Reports To: Social & Community Manager
Type: Full-Time (CST Hours)
About Our Client
Our client is a fast-growing e-commerce consumer brand with customers across multiple international markets. They are focused on delivering a premium customer experience and building a strong digital presence through engaging content and meaningful community interactions.
As the brand continues to grow, social media and community engagement play a key role in connecting with customers, increasing brand awareness, and fostering long-term loyalty.
Role Overview
We are seeking a Social Media & Community Assistant to support the execution of social publishing, content creation, community engagement, trend monitoring, and performance tracking.
This is a highly execution-focused role responsible for ensuring content is published consistently, the online community remains engaged, and social performance is monitored and optimized. You will work closely with the Social & Community Manager to support day-to-day social media operations.
Key Responsibilities
Social Content Coordination
- Assist with planning and maintaining seasonal and monthly content calendars
- Schedule posts, reels, and stories across social media platforms
- Help create captions, graphics, and other visual content
- Repurpose user-generated content (UGC) for ongoing campaigns
- Monitor social media trends, viral content formats, and platform updates
Community Engagement
- Respond to direct messages and comments in a timely, thoughtful, and brand-aligned manner
- Engage with followers to help build an active and engaged online community
- Support social media giveaways, collaborations, and campaign activations
- Escalate customer concerns or feedback to the appropriate internal teams when needed
Reporting & Insights
- Prepare weekly and monthly social media performance reports
- Identify top-performing content and engagement trends
- Support testing initiatives across content formats, reposting strategies, and engagement tactics
- Share insights, trends, and opportunities with the Social & Community Manager
Required Skills & Experience
- 1–3+ years of experience in social media, content creation, or digital marketing
- Familiarity with platforms such as Instagram, TikTok, and other social media channels
- Strong written communication and caption-writing skills
- Understanding of social media trends and content best practices
- Highly organized with excellent attention to detail
- Comfortable using Canva, scheduling platforms, Google Sheets, and Notion
- Basic familiarity with short-form video editing is a plus
What Makes You a Great Fit
- Detail-oriented and dependable in executing tasks
- Strong understanding of engaging, modern, and on-brand content
- Proactive with excellent communication skills
- Comfortable managing multiple projects and deadlines
- Thrives in fast-paced, content-driven environments
- Passionate about social media, online communities, and digital storytelling
Why This Role Matters
This role plays an important part in maintaining a consistent and engaging social media presence while helping build meaningful relationships with the brand’s online community.
By supporting content execution, community engagement, and day-to-day social media operations, you’ll contribute directly to brand growth, customer trust, and long-term audience engagement.