Software Support & Product Specialist

This role is pivotal in ensuring client satisfaction and product excellence. You will act as the primary point of contact for users, providing technical support, guidance, and product-related insights to ensure an optimal customer experience.

Key Responsibilities

• Provide first-line technical support to clients, addressing inquiries and resolving software-related issues in a timely and professional manner on products ERP/HRMS.
• Conduct onboarding sessions and user training to support effective product adoption.
• Document and report bugs or enhancement requests to the product and development teams.
• Solve client’s problems remotely or on site
• Improves system performance by identifying problems; recommending changes
• Maintain and update user guides, FAQs, and knowledge base documentation.
• Collaborate with internal teams to ensure client satisfaction and quick ticket resolution
• Support software testing efforts, particularly for new features and version updates.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
• 1–5 years of experience in software support, customer success, or a similar role.
• Strong verbal and written communication skills in Arabic , english.
• Experience with enterprise software (ERP, HRMS, POS, etc.) is an advantage.
• Knowledge in SQL 2008 and above

Skills & Attributes:

• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Team-oriented with a high level of professionalism and customer service mindset.
• Proactive approach to continuous learning and knowledge sharing.

How to Apply

Interested candidates are invited to send their CV to ncscv@nassaroffice.com with the subject line: Application – Software Support & Product Specialist.