Solution Architect, Salesforce Core / Agentforce, Canada

We are seeking a highly skilled and business\-focused Salesforce Solution Architect<\/b> specializing in Sales Cloud, Service Cloud, and Agentforce. This role is ideal for a functional leader who can bridge business strategy and Salesforce capabilities, driving end\-to\-end solution design that enables revenue growth, service excellence, and AI\-powered workforce productivity.
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Responsibilities<\/b>
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\u2022 Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals.
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\u2022 Define and own the end\-to\-end solution design, including business processes, automation strategy, AI use cases, and cross\-system integrations.
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\u2022 Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI\-driven agent workflows.
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\u2022 Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes.
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\u2022 Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions.
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\u2022 Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources.
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\u2022 Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience.
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Requirements<\/h3>

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\u2022 10\u201312 years of Salesforce experience with 5\u20137 years in Solution Architect or senior functional leadership roles leading enterprise Sales and Service transformations.
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\u2022 Proven expertise in Sales Cloud, Service Cloud, and Agentforce, including sales lifecycle management, forecasting, service operations, knowledge management, and AI\-driven automation.
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\u2022 Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functional architecture perspective.
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\u2022 Experience designing scalable integration approaches and collaborating with technical architects on APIs, middleware, and enterprise system connectivity.
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\u2022 Solid knowledge of release strategy, environment planning, change management, and user adoption best practices.
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\u2022 Salesforce Platform Developer I or relevant Consultant certifications required; Sales Cloud, Service Cloud, or Architect certifications preferred.
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\u2022 Bachelor\u2019s degree in Computer Science, Information Technology, Business, or a related field with strong stakeholder management and problem\-solving skills.
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Benefits<\/h3>

We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work\-from\-anywhere company wherein most of our staff globally work remotely! What matters to us is not \u201cwhere\u201d you work, but \u201cwhat\u201d you deliver! OSF Digital places a key emphasis on work\-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.<\/span><\/span><\/span><\/span>
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OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.<\/span><\/span><\/span><\/span>
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This role has been categorized as a Remote position. \u201cRemote\u201d employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live anywhere in Canada, with limited exceptions. In certain cases, an employee in a remote\-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. Generally, the standard base pay range for this role is CA$150,000 to $180,000 annually. This base pay range is specific to certain locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits. Actual amounts will vary depending on overall profile, experience, and location.<\/span><\/span><\/i><\/span><\/span>
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