Solution Owner – Non-Windows Device Management
The Solution Owner for Non-Windows Device Management is responsible for the design, implementation, and operational management of Nokia’s non-Windows endpoint ecosystem, including Mac, Linux, and mobile devices. This role is part of the Digital Workplace Services team and ensures that non-Windows users receive a seamless, secure, and productive IT experience comparable to the Windows environment.
This is a hands-on technical expert role that requires deep expertise in non-Windows platforms and the ability to define and execute a technology roadmap that meets the needs of Nokia’s diverse user community, including R&D teams with specialized requirements.
- Own the solution architecture, roadmap, and operational delivery for non-Windows device management (macOS, Linux, iOS, Android).
Define and maintain configuration standards, security baselines, and management policies for non-Windows endpoints.
Manage and evolve the MDM/UEM platform capabilities for Mac and mobile devices (e.g., Jamf, Intune for Mac/mobile).
Be an active member of the Nokia Linux community and align with Nokia R&D and business Linux stakeholders.
Support Nokia end users with regards to using IT services on non-Windows endpoints.
Set up and manage an IT support model for non-Windows endpoints in collaboration with service delivery teams.
Act as subject matter expert for non-Windows platforms within the Digital Workplace organization and drive continuous improvements.
Work as a team member in IT projects and drive the design related to non-Windows endpoints, in coordination with all stakeholders.
Collaborate with Security, IAM, and Network teams to ensure compliant and secure non-Windows device operations.
Monitor service quality KPIs and drive improvement initiatives for the non-Windows device estate.
Professional Experience:
7+ years of IT experience related to IT Infrastructure, IT Operations, or IT service delivery.
Proven experience with macOS management tools (Jamf Pro, Munki) and Linux distributions and management.
Knowledge of MDM/UEM platforms for non-Windows device management.
Experience in managing service suppliers, specifically tracking performance toward service descriptions, service levels, reporting metrics, and KPIs.
Experience working in a complex, multi-vendor IT environment within a global enterprise.
Knowledge:
Good understanding of Cyber Security processes and standards as they apply to endpoint management.
Understanding of complex stakeholder requirements related to non-Windows platforms and the ability to translate them into solution and design.
Knowledge of O365 infrastructure, Azure, MS services, and configurations.
Quality mindset for creating, analyzing, and identifying improvements, efficiencies, and trends.
Willingness to learn new technologies and understand their benefit for Nokia.
Excellent verbal and written communication skills in English.