Solutions and Implementation Team Lead
About SINGU
At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.
Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.
Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.
If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation.
About The Role
We’re looking for a Solutions and Implementation Team Lead to join our Customer Experience team, taking ownership of a team of 6–8 specialists and driving the delivery of all Micad/SINGU (Hard FM) implementations across our UK customer base.
In this role, you’ll be both a hands-on leader and a strategic contributor. Building team capability, acting as the senior escalation point for complex projects, and playing a key role in shaping how our delivery function scales for the future. If you’re excited about leading people, owning delivery excellence, and helping define what a world class implementations team looks like, this is the opportunity for you!
About Micad
In 2025, Micad joined forces with SINGU, a leading provider of CAFM software, bringing together two trusted platforms to accelerate innovation and deliver even greater value to our customers.
Micad has been a pioneer in property management software since 1987, combining over 38 years of deep industry expertise with innovative thinking to digitise and transform estates across healthcare, education, and commercial real estate sectors.
Our intelligent platform unifies Space, Asset, Resource, and Compliance management, empowering smarter, faster decisions across every level of estate operations.
Why Join Us?
This is a pivotal moment to join our team. We're investing heavily in transforming the customer experience and taking our service delivery to the next level, and we're looking for innovative, motivated individuals who are ready to get stuck in and make a real impact.
As Solutions and Implementation Team Lead, you'll be at the forefront of this exciting transformation – leading and developing a team of implementation specialists, taking accountability for the delivery of every Hard FM project, and helping shape the strategic direction of a function that is growing fast. This isn't just about managing projects; it's about building a team that consistently delivers exceptional outcomes, developing the people around you, and setting the standard for what great looks like.
If you thrive on developing people, building high performing teams, and want to play a pivotal role during a period of significant growth and investment, this is your opportunity to leave your mark and help define what an exceptional implementations team looks.
What you'll be doing as Solutions and Implementation Team Lead:
Own the delivery of all Micad/SINGU projects- take full accountability for the end-to-end delivery of the team’s project portfolio, ensuring consistent quality, on time delivery, and customer satisfaction across every implementation.
Lead, manage and develop a team of implementation specialists- set clear goals, provide regular coaching and feedback, creating an environment where individuals are empowered to perform at their best.
Lead customer onboarding and implementation- own the technical deployment of Micad & Singu products for UK customers, configuring solutions to meet their specific requirements, delivering training, and ensuring successful go live.
Act as a technical advisor and product expert- develop deep knowledge of our platform to guide customers through complex configurations, troubleshoot technical issues, demonstrate ROI, and identify opportunities to expand usage across their organisation.
Conduct strategic Success Planning- lead Success planning sessions with key accounts, demonstrating measurable outcomes and ensuring alignment between customer objectives and our solutions.
Work cross-functionally- collaborate seamlessly with Sales, Customer Success, Product and Engineering to deliver seamless customer experiences, provide product feedback, and advocate for customer needs internally.
Act as the senior escalation point for projects– step in decisively when complex issues arise, providing clear direction and resolution for both internal teams and customers, ensuring escalations are handled quickly and professionally to protect relationships and delivery outcomes.
Drive professional development across the team– identify individual strengths and development needs, build personal development plans, and champion learning pathways that grow both technical expertise and broader professional skills within the team.
Contribute strategically to the scalability of the team– work closely with senior leadership to define how the implementations function grows, including team structure, resourcing models, tooling, and process frameworks that enable the team to scale effectively as the business expands.
What We're Looking For
People leadership– you have demonstrable experience leading and managing a team, with a track record of building high performing, motivated teams. You know how to get the best out of individuals at different stages of their career and create a team environment built on trust, clarity and high standards.
Commitment to professional development– you invest in your team’s growth, actively coaching individuals to reach their potential. You lead by example and create a culture of continuous learning.
Delivery ownership and escalation management– you take full accountability for your team’s project portfolio and are comfortable stepping in as the senior point of escalation. You remain calm under pressure, make clear decisions quickly, and protect both customer relationships and internal standards when things get difficult.
Strategic thinking and scalability mindset– you think beyond the day-to-day and contribute meaningfully to how the team evolves. You can help design the structures, processes, and resourcing models that allow a growing implementations function to scale without sacrificing quality.
Technical implementation experience- you have a proven track record in implementation, technical account management, or solutions consulting roles (ideally in SaaS, PropTech, CAFM, or B2B software), with the ability to configure and deploy software solutions.
Strong technical aptitude- you're comfortable learning complex software platforms, conducting technical demonstrations and troubleshooting issues.
Excellent communicator– you can translate technical concepts into business value, build trust with stakeholders at all levels and navigate complex organisational dynamics.
Data-driven and technically proficient- you're comfortable with CRM software (e.g., HubSpot, Vitally), project management tools (e.g., Asana), and analysing customer data to drive decisions and demonstrate value.
What Success looks like in this role:
Success in this role will be measured by your ability to build and sustain a high performing team that delivers consistently outstanding results. Performance indicators will centre on team engagement and development, on time project delivery rates, customer satisfaction across the Micad/SINGU (Hard FM) portfolio, quality of escalation management, and your contribution to the strategic scalability of the function.
Where will you be based? This role is based remotely in the UK, with regular travel across the UK for on-site customer visits.
If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.